We are new to being oil and propane customers thanks to our recent purchase of an old house. Bill Geary was so helpful explaining the pros and cons of each as we are about to undergo major renovations to our early 1900 home. Bill also was so helpful in providing quick turn around to meet with us to inspect our oil tank for a quick oil delivery (hopefully) for an almost empty oil tank. I highly recommend Townsend (so far) as my conversation. On the phone with customer service was very pleasant and with Bill was as well and informative!