I wouldn’t still be with Townsend if it wasn’t for Lena in the Manchester New Hampshire office ! I tried numerous times to discuss my issue with Jim Townsend for 2 weeks and he was always busy and said he would call me back in the middle of our conversation and after our latest conversation on Saturday 8th , He said “can I call you back on Monday “and it’s now Tuesday and I haven’t heard from him . I spoke with Lena today and in less than a minute she took care of the problem!