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I am currently on vacation in Florida and when checking my digital thermostat it read 43 degrees. It was set for 55. I called my daughter and had her go to the house to verify this and she advised me that the hearer, which is less than two years old, was not running. I called the service number and got a tech on the ine and he went to the house within an hour and found the problem. This was on a Sunday, so I was pleased with the response. Now I await the part that wasn't in stock to be installed.