Isaac readily repaired air conditioner when a previous vendor wanted to sell a new unit. He spent time explaining to us the problem and how to fix it. Will definitely call Interstate first in the future.
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Isaac James was an outstanding technician! Excellent work!
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Overall Experience
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Convenience
Overall Experience
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Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jason was terrific, as are all the Interstate techs. Thumbs up!
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Overall Experience
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Adam Rockwell is a very knowledgeable and efficient service tech.
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Jake Kring. I arrived to a club member no cool call. I found the control board to not be cycling on the blower motor. The universal board will not work for this replacement. I informed the homeowner and we decided to order a OEM board. Once the part arrived I went back to the home and installed the new board. I checked the systems furnace operation and ac operation and found the board to cycle the furnace on correctly in every mode.
03SEP2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Dorothy about her systems performance. They’re working well, I would like some help changing my filter media, and the garage system’s filter rack isn’t closing properly. Demonstrated filter media replacement. I then inspected furnace and Evap in the attic. I found the system to be very clean, the blower is pulling proper amps, the wheel is balanced well, and the evap is clear of obstructions. I found the system to be draining well, and performing with a 19 degree delta. Buttoned up equipment, replaced access door, and moved to the garage. Homeowner showed me the filter rack. I adjusted the hinges, and straightened out the edges of the door, so that the magnet sits flush and hold the door shut. I then inspected the garage blower and evap. I found both to be in excellent condition and the system is draining well. After confirming which spigot to use I washed the condenser coils, and removed gunk and debris tha
Blue club AC maintenance. Joe(JC)R. 08/21/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed the condenser coil and inspected the condenser. The condenser was in good shape and running well. I then checked the furnace and evaporator coil. Both were running well and the drain pan and line were both in good shape. I also replaced the filters for the customer. The system is running well at this time.
Jake Kring. 06-07-2024 I arrived for a system replacement in a basement. The existing system is a 2.5 ton with a 3 ton indoor system and using hard pipe for its supply and return duct. We inspected the system and came up with a couple of different options to relocate the water heater to get the system its return air that the system needs. We spoke about putting a return under the stairs in the basement and to put grills in the basement door to let the airflow of the system to get down to the system. We spoke about cutting in walls to fur out space to get the duct work ran into the attic of the home to get the system to pull in its air from the living area but we didn’t want to cut into the home. I bid to replace all metal duct with flex duct and to relocate the water heater and to replace the bypass humidifier with a fan powered humidifier and to install a humidistat to control the humidity on one device. This was an estimate for doing all work. We may have to come back and work on the
Came out to perform preventative maintenance on AC system. Customer met me at front door and began to show me to all parts of the system. We discussed maintenance being provided today and any issues they may be having. Customer hasn’t had any problems, but did bring up that the last tech stated a wire would need to be replaced on the AC visit. Told her I would look into and get it replaced. Pulled electronic air cleaner and cleaned pre filters with water and used nitrogen on the electrical cells. Inspected the blower assembly, motor, capacitor, electrical components, evaporator coil, drain and overall condition of system. We were out earlier this year and did a good mount of cleaning of the interior unit and also replaced the blower motor. I washed the condenser coil thoroughly. Inspected the compressor, fan motor, capacitor, contactor, electrical wiring, and system disconnect. Found a burned wire from the contactor to common on the capacitor. I replaced the wire and continued my check
Jake K. 05-06-24. I arrived to cycle the system on and check the systems operation. I supplied power to the system and confirmed the system to be running in cooling mode correctly. I then cycled the system into heat pump mode and made sure it was heating properly. I showed the homeowner the option of the thermostat remote and left the system running at 70 deg in cooling mode.
Four systems blue club AC maintenance. Joe(JC)R. 04/12/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have and questions for me and said that everything was working well. I then went ahead and washed out the condensers. I then checked each system and see any issues. The systems were in good shape and running well. The customer didn’t have any questions for me after I finished, and I also changed the filters for them. I talked about search protectors with the customer and they said they were thinking it over.
Came out to call to perform preventative maintenance on furnace. Discussed with customer about maintenance I would be providing today, filters, and any issues customer was having with the system. Customer stated that the filters need to be changed, and she knows the system is on its last leg, but wants to keep it running as long as possible. I changed out filters for customer that are supplied with service. Inspected the blower assembly, motor, capacitor, other electrical components in blower compartment, heat exchanger, burners, flame sensor, ignitor, gas valve, inducer motor, pressure switch, and overall condition of equipment. Cleaned flame sensor and dust off the burners and components. Checked thermostat operation, wiring amps, temperatures and gas pressure. Found a few issues during inspection. The blower assembly is heavily caked with dust, blower capacitor was reading 50% out of tolerance range and the inducer motor bearings are wearing down. Customer said she noticed the syste
27FEB2024 Jason Brown Arrived for blue club thermostat failure. Spoke with homeowners about the systems performance. The thermostat went out yesterday while we were in heating. It’s been off since, and must have just come back on. Cycled equipment in all stages at the thermostat. Inspected furnace, coil, air conditioner, and all electrical connections/ components. Verified amps on inducer, blower, and all components at the AC. Verified delta T and heat rise. Checked gas pressure, and cleaned flame sensor. I did not find any reason for the thermostat to lose power. I did find a wire about to burn off the capacitor. Offered to repair it for free with a capacitor replacement. We decided to hold off on any repairs until the spring tune up. System is operating normally at this time. Hr 55 dt 18 degrees. Caps and amp good, nothing I can see would cause the stat to lose power.
I arrived for a blue club membership furnace tune up X2. I first spoke with the homeowner and found that they use an allergy filter and not a standard 1” filter we provide. She only has two filters for me to replace that they provided that are allergy filters. I did replace the 20X25 filter in the garage closet that needed to be replaced. They showed me the thermostat location and the location of both systems. When I went to replace the filters i found the filter grill return boot to be deteriorating and was leaking attic air and insulation into the system. I replaced the filters and inspected this duct system. I found the return plenum to have insulation sitting in the plenum corners and I also found the blower motor to be dirty as well as the evaporator coil to start to clog up with debris from the attic. I also found the supply plenum to have some biological growth in the supply plenum. I did cycle the furnace on and found it to be running but the systems amp draws and electrical co
On 10JAN24, I completed the work recommended to the homeowner. I installed a new blower motor, cleaned the blower housing, and cleaned the evaporator coil. Upon completion, I tested system operations. The system is operational at time of departure.
Today I had the pleasure of servicing a 16 year old Carrier Furnace and Condenser Unit. Upon arrival, customer stated that the system would turn on but there was no heat coming out. Upon diagnostic, I found the furnace pressure switch was stuck in the open position keeping the system from firing up. After discussing my findings with the homeowner and explaining the function of the pressure switch, I replaced the pressure switch with a universal pressure switch and tested system operations. The system fired up with no further issues. All conditions were normal at time of departure. I took pride in fulfilling your heating and air needs and I appreciate the opportunity to inspect and operate on your system. -Kevin
Blue shield club heating maintenance. Joe(JC)Ritchal 12/14/2023 Performed full system evaluation and safety inspection. Arrived to perform a customers annual fall service. The customer didn’t have any questions for me so I went ahead and started with the maintenance. I checked the heat exchanger and safeties and then checked the blower and heating components. I also cleaned the flame sensor and performed a carbon monoxide test and change the filters for the customer. Is operating correctly at this time.
21NOV2023 Jason Brown Arrived for 4 system blue fall tune up service. Spoke with homeowner about his equipments performance. It’s all working so far, we’re just doing the biannual maintenance. Verified equipment locations with homeowner. Replaced all filters 14x24x1 1 14x30x1 3 14x14x1 2 cycled all equipment at all thermostats, inspected heat exchangers heat rise, capacitors, motor amps, inducer amps, pressure switches, and all components. Cleaned flame sensors, wiped out electrical cabinets. Connected common on systems 1 & 2. While performing maintenance I left the capacitor wire off on system 2 causing damage to the start winding. Spoke with homeowner about all the systems performances and findings. Informed homeowner of the damage. We decided to get the motor replaced tomorrow. Al systems are working safely and properly at this time. Cleaned up work areas.
08NOV2023 Jason Brown Arrived for blue club two system fall tune up. Spoke with homeowner about the systems performance. We have ran the heater, and everything seems to be working. Cycled main system on into heating at the thermostat. Disconnect power and inspect, heat exchanger and coil. Clean flame sensor, test HSI. Reassemble equipment and test gas pressure and flame sensor. Measure heat rise and CO levels. Check amp draws on inducer and blower. Pull flue and inspect induction wheel. Clean wood debris off equipment and clean out cooling wheel. Verify pressure hoses are clear. Button up equipment and replace the 20x25 filter. Inspect Goodman furnace. Remove blower assembly and inspect coil and heat exchanger. Reinstall blower clean flame sensor test HSI and cycle heat. Set gas pressure and measure heat rise. Inspect heat pump. Verify reversing valve operates. Check electrical connections, cycle defrost. Check contactor and capacitor. Found Goodman coil rusted but clean, found Goodman