Isaac readily repaired air conditioner when a previous vendor wanted to sell a new unit. He spent time explaining to us the problem and how to fix it. Will definitely call Interstate first in the future.
Overall Experience
Quality
Price
Convenience
Isaac James was an outstanding technician! Excellent work!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jason was terrific, as are all the Interstate techs. Thumbs up!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Adam Rockwell is a very knowledgeable and efficient service tech.
Overall Experience
Quality
Price
Convenience
Jake Kring. 12-27-24. I arrived for a club member fall tune up on a 26 year old system. I inspected the system and found the heat exchanger to be cracked right under the high limit. The fracture is about 2.5-3” in length. I documented the fracture and tested the system in heating mode. I found the system to be dusty but all electrical components to be working within the manufacturer specifications. I replaced both filters and set the thermostat back to the homeowners thermostat settings. I also checked the systems CO level and found no readings at this time. I informed the homeowner of the issue with the furnace and recommended to replace the furnace at a minimum due to the hazard that the system has and that it is and can be a health hazard. I had the homeowner sign a heat exchanger failure form at this time. The homeowner is planning to move out in 3 years and wants to try to get the system to last until they move out.
Jake Kring. 12-27-24. I arrived for a club member fall tune up on a 26 year old system. I inspected the system and found the heat exchanger to be cracked right under the high limit. The fracture is about 2.5-3” in length. I documented the fracture and tested the system in heating mode. I found the system to be dusty but all electrical components to be working within the manufacturer specifications. I replaced both filters and set the thermostat back to the homeowners thermostat settings. I also checked the systems CO level and found no readings at this time. I informed the homeowner of the issue with the furnace and recommended to replace the furnace at a minimum due to the hazard that the system has and that it is and can be a health hazard. I had the homeowner sign a heat exchanger failure form at this time. The homeowner is planning to move out in 3 years and wants to try to get the system to last until they move out.
04DEC2024 Jason Brown Arrived for warranty no heat on Samsung windfree system. Spoke with homeowner about the systems performance. It’s displaying CF almost every month, I spoke to a friend who has the same system and he hasn’t cleaned his filter in a year. We’ve had trouble with it cooling, and when we switched it to heating it went into errors C4 and C16. Inspected system removed panels and checked voltage and DC communication. Inspected outdoor unit for refrigerant leaks. Reset power to system and cycled heating. Compressor comes on at 2.4a runs for ~15 min before bringing the indoor unit on. The system heats for a couple minutes then shuts back down. I suspect the error has to do with the internal pump but will need to confirm with tech support. Discussed findings and scheduled a return visit for Friday December 6th with an 8-10 arrival time. Buttoned up system and cleaned work areas. Thanks guys I’ll see you Friday! Pausing ticket for now. 06DEC2024 Jason Brown Arrived for fol
03DEC2024 Jason Brown Arrived for thermostat call. Spoke homeowners about the thermostat. They explained that they were trying replace the batteries and slightly damaged the thermostat. We looked at replacement options and settled on the T6 pro. We installed the thermostat together and cycled the system in all stages. System is operating properly at this time. Homeowners are going to give this thermostat a test drive and if they like it they would like to install three more for the rest of the home on their next tune.
11/19/2024 JeremiahF Arrived on site and went over scope of today’s service. Recovered existing refrigerant and uninstalled existing equipment. Old equipment was larger so I plated off the gap on the return base and sealed with mastic. Installed new equipment. Installed duct board transition between evaporator coil and supply plenum and sealed with metal tape and mastic. Sealed furnace to base and furnace to coil with silicone. Transition is also sealed with mastic from the inside. Installed new thermostat. Reconnected flue, gas and all electrical connections. Pressure checked system at 225 psi and passed pressure check. Pulled vacuum down to 220 microns and passed vacuum decay. Released refrigerant. Outdoor ambient temp too low to verify charge. Cycled system through heat and cooling and set gas pressure. System is operating properly at this time. Will need to return to verify charge on system at next tune up.
Tom M. 11-15-24. Remove and dispose old equipment. Install deluxe 80% gas furnace, base air conditioner and evaporator coil, 2 heat 1 cool thermostat. 10 years parts 1 year labor
Tom M. 11-15-24. Blue shield furnace maintenance. Cleaned flame sensor. Completed safety inspection noticed the heat exchanger breached in two spots. Showed the customer. Customer has elected to upgrade the furnace and ac. Install is scheduled for Tuesday.
Joe(JC)R. 11/05/2024 I arrived to replace the capacitors that were recommended to be replaced. I replaced the 15MFD capacitor on the furnace in the right side closet. It was running well and without any issues. I then replaced the 12.5MFD capacitor in the left side closet. The system is operating correctly at this time.
4 systems blue shield club heater maintenance. Joe(JC)R. 10/24/2024 Performed full system evaluation and safety inspection. I arrived to perform the customers’s annual Heater maintenance. The customer didn’t have any questions and said that systems were operating correctly. They did mention that the filters dropped loudly when the equipment stopped running. I told the customer if they purchased foam furniture pads that they could be used to keep them from making as much noise. I then checked the furnaces. The heat exchangers were in good shape along with heater components. I found that the unit in the outdoor closet has as weak capacitor. It’s at 11.6MFD and is rated for 12.5MFD. This will cause extra wear and tear on the blower motor. The capacitor will eventually fail and can cause damage to the blower motor. The system in the other outdoor closet next to the newer system also has a weak capacitor. It’s at 13.5MFD and is rated for 15. I also replaced the filters for the customer.
Jake Kring. I arrived to a club member no cool call. I found the control board to not be cycling on the blower motor. The universal board will not work for this replacement. I informed the homeowner and we decided to order a OEM board. Once the part arrived I went back to the home and installed the new board. I checked the systems furnace operation and ac operation and found the board to cycle the furnace on correctly in every mode.
03SEP2024 Jason Brown Arrived for blue club summer tune up service. Spoke with Dorothy about her systems performance. They’re working well, I would like some help changing my filter media, and the garage system’s filter rack isn’t closing properly. Demonstrated filter media replacement. I then inspected furnace and Evap in the attic. I found the system to be very clean, the blower is pulling proper amps, the wheel is balanced well, and the evap is clear of obstructions. I found the system to be draining well, and performing with a 19 degree delta. Buttoned up equipment, replaced access door, and moved to the garage. Homeowner showed me the filter rack. I adjusted the hinges, and straightened out the edges of the door, so that the magnet sits flush and hold the door shut. I then inspected the garage blower and evap. I found both to be in excellent condition and the system is draining well. After confirming which spigot to use I washed the condenser coils, and removed gunk and debris tha
Blue club AC maintenance. Joe(JC)R. 08/21/2024 Performed full system evaluation and safety inspection. I arrived to perform the customer’s annual AC maintenance. The customer didn’t have any questions and said that everything was running well. I then washed the condenser coil and inspected the condenser. The condenser was in good shape and running well. I then checked the furnace and evaporator coil. Both were running well and the drain pan and line were both in good shape. I also replaced the filters for the customer. The system is running well at this time.
Jake Kring. 06-07-2024 I arrived for a system replacement in a basement. The existing system is a 2.5 ton with a 3 ton indoor system and using hard pipe for its supply and return duct. We inspected the system and came up with a couple of different options to relocate the water heater to get the system its return air that the system needs. We spoke about putting a return under the stairs in the basement and to put grills in the basement door to let the airflow of the system to get down to the system. We spoke about cutting in walls to fur out space to get the duct work ran into the attic of the home to get the system to pull in its air from the living area but we didn’t want to cut into the home. I bid to replace all metal duct with flex duct and to relocate the water heater and to replace the bypass humidifier with a fan powered humidifier and to install a humidistat to control the humidity on one device. This was an estimate for doing all work. We may have to come back and work on the
Came out to perform preventative maintenance on AC system. Customer met me at front door and began to show me to all parts of the system. We discussed maintenance being provided today and any issues they may be having. Customer hasn’t had any problems, but did bring up that the last tech stated a wire would need to be replaced on the AC visit. Told her I would look into and get it replaced. Pulled electronic air cleaner and cleaned pre filters with water and used nitrogen on the electrical cells. Inspected the blower assembly, motor, capacitor, electrical components, evaporator coil, drain and overall condition of system. We were out earlier this year and did a good mount of cleaning of the interior unit and also replaced the blower motor. I washed the condenser coil thoroughly. Inspected the compressor, fan motor, capacitor, contactor, electrical wiring, and system disconnect. Found a burned wire from the contactor to common on the capacitor. I replaced the wire and continued my check
Jake K. 05-06-24. I arrived to cycle the system on and check the systems operation. I supplied power to the system and confirmed the system to be running in cooling mode correctly. I then cycled the system into heat pump mode and made sure it was heating properly. I showed the homeowner the option of the thermostat remote and left the system running at 70 deg in cooling mode.