The good and the bad. Lewis, the owner of the company was on site with James, the tech, to assist with the installation of the warranty part om my 15 month old Daikin system. James had been onsite 4 days earlier and identified the leak in the coil of the air handler. James also recommended and i accepted 4.5k worth of duct work repair/replace on existing ductwork that is estimated to be 10-20 years old. I express my concern about a failure in a 15 month, relatively high end system to Lewis (at the time I did not know who he was, thought just another service tech). Lewis agreed with my concern and offered to comp the 1k out of warranty labor on the coil repair if I were to accept the duct work estimate. I agreed and we both came away pretty happy. Discussing with James, the reason for the failure on the coil, he stated the aluminum flare point where the copper line set attaches was cracked (hidden beneath the nut that attaches the two) One could argue that is an installation failure of overtightening, but I didn't see the crack so I left that decision in the hands of James in the hopes that if he does conclude an installation failure, he makes the other Mason Air techs aware, don't overtighten. EVERYTHING above is good, with the exception of the coil failure. The Daikin system has performed well int he 15 months and the smart thermostat that comes with the system in conjunction with the phone app that runs it are a good combinations that allow the homeowner control of schedule, geofencing (temp set back when owner is away) and manual override. The LED/LCD controls on the thermoset are also well designed.
Response from Mason Air Conditioning & Heating:
Thank you for taking the time to leave such a positive review for our heating and cooling service! We're glad to hear you were satisfied with our work.
