My mother’s, an at home hospice patient, AC was not working well. Brian worked very hard to get it working, explaining very well what was wrong with the unit. Brian arranged for another visit so I could talk next steps. I told Brian that I would buy an AC to cool the condo down, until we could get mom’s unit fixed. Brian volunteer to come back to the condo to put in the window unit. This was not necessary, but it was the kindest offer of support that I could imagine. Brian was very concerned about my mother’s comfort and I am very grateful!!
