I pay extra for an enhanced service contract. However, almost every time I have a repair , it is not covered. This time around I was informed that the piece that was broken was broken previously, but that was never told to me. So, it was merely capped so it wouldn’t leak. However, the boiler stopped functioning correctly as a result. Not sure why this repair was deferred and never disclosed. On the positive side, the technician, Frank, was very good. Very knowledgeable and pleasant.
Response from Hart Home Comfort:
Hello, I have put a copy of your service plan in the mail. Before this service call, the last time you were charged for something that was not covered was over two years ago, in October 2022. That was the only other time you were charged for something not covered since becoming a customer in 2015. We appreciate your business.
