Marwin did a very good job on the heating system service.
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Marwin did a very good job on the heating system service.
Overall Experience
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Price
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Overall Experience
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Overall Experience
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A tune up and troubleshooting that did not fix our problem cost almost $1k. The tech was fine and very courteous. He replaced the thermostat on our hot water heater to fix an issue with the burner not responding to the thermo signal. The part costs about $110 online but we were charged over $300!! We have buyer remorse now since this did not even fix the problem. We were Hart customers for years and always trusted the service, but this left us with a bad taste. We still have a problem and are reluctant to call Hart back to fix this problem as it may rack up wasteful costs. Additionally, we now hear a rattle on the burner after the tune up - something may have not been secured when closing up the burner after the inspection. Not sure what our next move is but we do kotnfeel like the. $1k in charges was worth it - absolutely no value..
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Technician showed up on time.We were given plenty of notice.He was polite, professional and completed the servicing in a timely manner.
Response from Hart Home Comfort:
Thank you for your kind words! We're glad to hear that you had a positive experience with our technician. We appreciate your business and look forward to serving you again in the future.
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Hart responded very quickly to the call and the repair and service was completed in an hour. Absolutely no issues and well done!
Response from Hart Home Comfort:
Thank you for your kind words. We appreciate your business and are glad we could help you today.
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Great service. Very personable and knowledgeable. So grateful he was able to fix the problem!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad we could help you today.
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I was very happy with the service. The service person was pleasant to have in the house
Response from Hart Home Comfort:
Thank you for your kind words. We're glad to hear that you had a great experience with our service.
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Came on time. Did his job. Personable
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business.
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Thank you very much for your prompt attention to my issue. Service is always outstanding!
Response from Hart Home Comfort:
Thank you so much for your kind words. My family appreciates your business. Jacqueline Hart
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I appreciate the call when Brian was on his way.
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