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Professional and knowledgable
Response from Hart Home Comfort:
Thank you for your 5-star review! We appreciate your kind words and are committed to providing excellent service to all of our customers.
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Selvin was prompt and did a great job. We called in mid-November to schedule this appointment but instead were put on a waiting list. It is inconvenient to get a call for next day service during the holiday season in December.
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Response from Hart Home Comfort:
Thank you so much for this review. We really appreciate your business.
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Response from Hart Home Comfort:
Thank you for your 5-star review! We appreciate your feedback and are committed to providing the best service possible. We will continue to work hard to earn your trust and satisfaction.
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He was professional and thorough.
Response from Hart Home Comfort:
Thank you for your 5-star review. We appreciate your feedback and are committed to providing the best service possible.
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Response from Hart Home Comfort:
Thank you for your kind words! We're thrilled to hear that you're pleased with our service. We appreciate your business. Jacqueline Hart
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Martin was very professional, he stepped through a few diagnostic steps to isolate issue of a clogged nozzle. What I found irritating was the service repair number was not available to me once I did not have the correct phone number and it was not listed on the fuel ordering website. Fortunately my heat was not a issue just hot water I left a couple of messages on phone but was instructed that the phone call would be returned on the next business day, since this occurred over the weekend I was left out of luck. My suggestion is to make the main number available on all contact points.
Response from Hart Home Comfort:
I am sorry to hear that you could not find the phone number. It is on the bottom of the first page of the website.
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Tom notified me that he was on his way. He ascertained the problem. He replaced the part and checked to see that it was working before he left. Tom was professional, polite and quick.
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The tech (Marvin) was professional and easy to talk to. He called about 15 minutes before he arrived to let me know he was on his way. Thanks Hart for continuing to have good employees
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Donald came to replace a broken thermostat. He checked the boiler and proceeded to replace the thermostat. He had difficulty getting it to work properly and had to call for assistance. He was so apologetic and felt terrible that he could not get it to work. Eventually they realized it was the wrong part. Again Donald felt so bad that he didn't have the right thermostat and I would have to wait for another repairman to come. He did his utmost to remedy my problem and I greatly appreciated his efforts. He was professional, efficient and very nice. With a team effort, the thermostat was replaced by John and I was nice and warm again.
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John and Donald came to replace a broken thermostat. Donald arrived first and worked feverishly to help me quickly, professionally and efficiently. He unfortunately did not have the right part and John came later with the correct thermostat. John checked to make sure everything with the boiler was working correctly and then replaced the broken item. John was also proficient, profesional, pleasant and very capable. He replaced it and checked to see that it was working properly before he left. They were both excellent.
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Very efficient, clean, organized couldn't ask for more
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I called past midnight with my problem and Frank called me within 10 minutes. He was wonderful. He tried to fix the problem that evening but I needed a repairman visit. The next day I received a call at 7:30 am to notify me that a repairman would be at my home within an hour. It was by the repairman himself. He was courteous, knowledgeable, proficient and explained everything he did thoroughly. I am very pleased with the service .
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