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Excellent service.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing excellent service to all of our customers.
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Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
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I appreciated the prompt service I received which i and my wife very much needed. the technician (Brian) was great. He knew exactly what to do and did not leave until everything was functioning properly]
Response from Hart Home Comfort:
Thanks so much for your kind words!
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I thought Brian did an excellent job! Professional and courteous. The service manager, Robert, on the other hand was condescending, nasty and rude. Really a shame when I have been with the company for close to 10 years and really have never had an issue with any technician who came to my house. Really left a bad impression of the company.
Response from Hart Home Comfort:
Thank you for your feedback. We appreciate your loyalty and will ensure that your concerns are addressed promptly. That does not reflect our core values. Best, Jacqueline Hart
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Don got our system running after carefully locating the problem. We are very pleased with his work. I must say however, if this is truly being read, that I was very disappointed with the sharp rise in the cost of the service contract. It was quite a jolt for a long time customer and senior citizen who was not expecting the very large increase and no allowance was made for our many many years as loyal customers. This is why I only gave two stars on tow catefories.
Response from Hart Home Comfort:
Good Evening, Although we can understand the frustration it causes when expenses go up, we have no choice but to raise our service plan prices to offer competitive wages to our service team. Without that we couldn't offer and guarantee emergency service 365 days a year. We apologize and appreciate your business, Jacqueline Hart.
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Once again the service was exceptional. It gives me such comfort knowing that my mom is in good hands having a service contract.
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Frank was so awesome, professional and explained everything in a manner that I was able to understand. Absolutely so happy he was able to give me comfort knowing that I would have heat. So greatly appreciated. So so so happy
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