The service was quickly, and the work was done on the duct that was detached.
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Signed up for a contract, have used it a few times. They repair the boiler right away. Always friendly and prompt.
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Pleasant and courteous Donny took time to explain things to me and listened to my concerns about issues I was having Best part he fixed them!
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Don asked in detail what are the issues with the heat. He listened fully about my concerns and diagnosed the problem right away. As he swapped out the parts he fully explain to me the process. Don was careful, neat, clean and just overall professional. Once repair was complete he had gone over the rest of the system and took the time to make sure it was running at peak performance. Thanks Don !!!
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Tech did not listen to specific comments from myself the homeowner regarding issues that is happening with the heat. Basically was a wasted hour of my life because the tech did his own thing anyway without addressing the chief complaint. Tech made sure to state that my diagnosis and how I went about It was incorrect and that this is his job. Long story short the heat failed within two hours of him leaving. A second tech came the next morning, took the time to listen to my concerns, and what I had to say regarding the issue. Found the problem right away and had it fixed within a half hour. The second tech went above and beyond to make sure everything was done correctly, neat, clean, on time and explained everything fully.
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I appreciated that I was able to get it fixed the next day
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