I had to call for service on my oil burner that was making a weird noise. It was Sunday late afternoon. Not only did I reach an actual person without waiting, she was courteous and scheduled an appointment for the next day as I requested. The technician arrived earlier than originally scheduled. He diagnosed the problem right away, went to his truck and installed the new motor. This whole visit took maybe a half hour. He was reassuring, polite and respectful of my property. He has my thanks and appreciation!
Response from Hart Home Comfort:
Thank you for your kind words. We appreciate your business and look forward to serving you again.
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You have a complete lack of communication. I was out of oil Friday evening and needed an emergency refill to carry over for the 2 days.. You suspended my delivery because of an outstanding balance. You never alerted me about the suspension and compromised my furnis and my health. Your lack of empathy is disturbing, your lack of understanding economic hardship is deplorable. It's obvious your concerns are motivated by corporate greed.
Response from Hart Home Comfort:
Good Afternoon, Your account was not suspended for delivery due to the past due balance. We have been reaching out about this issue for two months. There are only partial deliveries made due to the credit history on the account. Please call our office and we would be happy to discuss this with you.
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Response from Hart Home Comfort:
We really appreciate you taking the time to leave us a review
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Response from Hart Home Comfort:
Reviews help other customers evaluate and we cant thank you enough for taking the time to leave us a review.
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BEST technician! Sharp, professional, pleasant, courteous and diagnosed/repaired my boiler quickly and efficiently. Left no mess behind on the boiler room floor! So impressed by the expertise this guy drmonstrated. He also seemed to enjoy his job. Very enthusiastic! Thank you!
Response from Hart Home Comfort:
Thank you for your kind words! We're glad you're satisfied with our services.
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Response from Hart Home Comfort:
Thank you for your review! We're always looking for ways to improve, and your feedback is helpful in that regard.
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You service technician was prompt, courteous, polite, clean, neat, and last but not least very knowledgeable, and please thank him again for his service.
Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and are committed to providing the best service possible.
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Technician efficient snd polite
Response from Hart Home Comfort:
Thanks Mr. Terranova. We appreciate your many years of business. Best Wishes, Jacqueline Hart
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Response from Hart Home Comfort:
Thank you for your kind words! We appreciate your business and look forward to serving you again.
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This gentlemen has been servicing for years. You dont even know he is here until he is finished and when done he cleans up better than I. Great servicemen.
Response from Hart Home Comfort:
Thank you for your kind words. We appreciate your business and look forward to serving you again in the future.
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Marwyn diagnosed the boiler issue in minutes. He was impressively professional in his demeanor and thorough.
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Don was great ,very knowledgeable and was able to solve our problem quickly. He explained what he did and was very efficient. Highly recommend
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Frank showed up as promised and had us up and running with a few gallons of oil. Unfortunately our delivery was missed at the beginning of the month, Which caused our tank to empty even with auto delivery.
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