Original window was 10-2. I had left my cell # as contact. They confirmed with my wife's cell # previous day. Got there at 9:30 and called and left my cell # again as contact. At 2 no service, I called and was told they hadn't gotten part and new window was 2-6. At 5 I called again to see if they were coming and was told repairman was just picking up part. Finally came at 6. Spent 9 hours sitting in a freezing house for no reason. This is my dads house which is 35 miles from my house. I informed your guy Kevin when I set up appointment. NO calls to alert me that time had changed or they weren't picking up part until 7 hours after the original appointment. Very disappointed, and lost a full day of work because of incompetence and unprofessional performance.
