Demand call for electric system from 2014 not cooling properly. Upon arrival customer mentioned that in the past they’ve had to add refrigerant and they recently added refrigerant back in May. They change the air filter about every 3 months. Yesterday she said she noticed the system outside was iced over which is the reason they called us. During my inspection I did a visual inspection to see if there was any signs of oil residue or signs of a leak anywhere. I turned the system and hooked up my gauges and right away I was able to tell the system was low on refrigerant. I took a video and showed the homeowner and the son in law Brian. We talked about doing a bandaid solution which is just topping off the system with refrigerant or doing a more permanent repair. They decided to just do the bandaid repair, I made sure they understood that there’s no guarantee, warranty, or money back with this kind of repair. They know the risk of just topping off the unit and want to move forward with