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Went downstairs to basement and homeowner had showed me that the control board at the air handler relay was burnt and half melted. Plugged wire back in and turned on breaker. Found power wire getting hot going to control board and on 10 kw heat strip , 5 kw was running stuck on with no call from the thermostat. Heat strip and control board need to be replaced. Will get price and availability tomorrow and give homeowner a quote to perform repair.