Arrived onsite and spoke with the homeowner about the issue. He said that he tried to relight the pilot on the water heater but was unable. Reset the control and lit the pilot. Turned pilot off and removed cover to inspect the Ignitor and thermocouple. Used sanding cloth to clean around the thermocouple and Ignitor. Put cover back on and lit pilot. Set water heater control to “Hot” setting and monitored operation. Measured water temperature at 109 Degrees and water heater was still heating. Cycled on/off several times to ensure it was firing off and the pilot was remaining lit.