The reason for today’s visit was to problem shoot the overhead light in the foyer after all the lights went out simultaneously. Upon arrival we visually examined the light and noticed no signs of deterioration on the outside. We moved downstairs to the panel which also showed no signs of deterioration. We then began our physical assessment on the switch connected to the light and noticed original rag wire but the rag wire and switch were both operating normally. We then disassembled the light fixture and we discovered the ballast had gone bad due to overheating resulting in the customer needing a replacement. We then presented the customer with three quotes. The first is an upgrade to a more expensive light fixture installation. The second was a replacement with a basic 6 inch light. The final quote is for the installation of a light fixture that she would provide herself. At this time she wishes not to move forward. However, if she finds a fixture she likes she will proceed to move fo