I had made my service appointment months earlier knowing I would be pressed for time this summer. I had a 8am to Noon appointment time. I had called eary in the day to get a better idea of where I was in the order and was told late morning, absolutely fine. Approximately 12:15 I called angain and was told the service tech would be there shortly. At about 1:05 I recieved a text that the tech was on his way. He arrived approximately 1:20-1:25 and was here until about 2:30. When I mentioned to the tech that I had an earlier appointment he responded that the schedule got messed up. No apology for being late. I had to cancel another appointment because of this. My time is valuable too. I sincerely hope this was an isolated incident and appointment times will be honored in the future. Poor first impression!
Response from Hart Home Comfort:
On behalf of the entire Hart team, I sincerely apologize for the experience you had, We understand time is important and we value all of our customers. The service department runs into emergencies or techs may call out, however, they should keep you informed so you can make a decision that is best for your schedule. Again, this is not good representation of our core values or the service we normally provide. Best, Jacqueline Hart
