Sean and the team from MyGuy Plumbing ( Jill,Jake and Sam) did a fantastic job with helping with a water heater, calling manufacturers, other companies and converting my house from oil to gas and fixing a shower handle. All permits conversations and coordination with the Town and NJNG were taken care of by the team. The process was seamless! The team was always timely, efficient, neat and compassionate and courteous. All pricing was done up front with no salesman or haggling! Emergency calls were handled promptly. I even received a gift for being a lottery customer! I would highly recommend MyGuy plumbing to friends and family.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Arrived to the home, customer originally had three faucets they would like us to install for them, one faucet is not on site, the other faucet had all been installed just needs drainage under the sink and the wood drilled for it, lastly the kitchen faucet replaced. I provided option and the client would like us to install their faucet at this time. I will leave a quote to install the drainage under the one sink and another faucet install for the client. Disconnected and removed existing kitchen faucet from the home. Installed a customer supplied kitchen faucet. Mounted faucet to the countertop and secured the connection. Hooked up the water supply. Turned water on to check for leaks. There are no leaks at this time.
We had recently replaced the Moen posi temp shower cartridge for the client, I arrived today due to the client stating the shower is not turning on or working correctly at all. I disconnected the acrylic handle and discovered that the handle is cracked, resulting in the shower not working correctly. I supplied and installed a new handle for the client at this time. My theory as to why the handle broke, was when putting the shower parts back together, the tech on site, had accidentally sent the set screw to far resulting in the handle breaking. No 59$
Upon arrival customer stated they had a sulfur smell coming from their hot water. MyGuy diagnosed issue and found the water heater to be 10 years old and the anode rod was probably bad. MyGuy created options for replacement of water heater with 6 and 10 year manufacturer warranty options. Customer decided to move forward with replacement of their water heater with MyGuy membership and 6 year manufacturer warranty. Once installed we turned water back on to home, purged all air from system, and tested for leaks. There are no leaks at this time and everything is functioning as it should. *permit fees are at homeowners cost. *customer is now a member
Arrived call client stated they had a leak under the kitchen sink and thier hose bib was hard to turn. Client does not have a separate shutoff valve for hose bib. Client would like to move forward with leak under kitchen sink today. Replaced basket strainer and dishwasher tailpiece and when done we turned water on to test for leaks. Ran water from the kitchen faucet and dishwasher and there are no leaks at this time. Left estimates for a new hose bib and hose bib shutoff and client will call us back to replace hose bib at a later date. 6 month parts and labor warranty on todays work.
Complete Navien combi instal. 24 Crusius Place Colts Neck, NJ 07722 USA
Replace indirect water heater. Colts Neck, NJ, 07722
