All plumbers could take a lesson from MY GUY on customer service, professional attitude, and communication with the customer at every step of the repair process.
Overall Experience
Quality
Price
Convenience
Javon did a fantastic job. He's done work for us before too. He's personable and does quality work!
Overall Experience
Quality
Price
Convenience
Matt is a very skilled plumber and does a fantastic job. He is dedicated to completing the job to everyone’s satisfaction. Couldn’t ask for a better professional!
Overall Experience
Quality
Price
Convenience
Addressed and fixed my problem quickly. Very satisfied.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Javon did an excellent job! He cc replaced the old galvanized drain pipe with all new PVC. Problem solved. No more backed drain for the shower or washing machine! This is the second time I’ve used My Guy Plumbing. They’re my go to for anything plumbing.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great attitude, knowledgeable about his work. ‘Not pushy’, understands customer. Am not easily impressed or leave a review. He is an asset to any company he works for. Came on time, diagnosed the blockage by using camera and cleared by snaking it. Gave an option to hydro jet too but snaking worked. Keep it up Javon. Thank you !
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
My neighbor suggested this company. It was an urgent situation so, I wasn’t able to shop around. Devin is professional and the work was completed properly. The price was high but expected. I joined membership to save a couple of hundred dollars. I’m not sure that I should have. It covers inspection checks and water heater drain and discount on service repairs if needed. However, it sounded good, but with a well maintained home, needing a plumber is not often. The financing offered is a pia. The financing company is based in Boca Florida and are minimally acceptable. I would have sought different options for a loan. But, when faced with a crisis, it sounded good. The job also took several days to fix due to bad weather. Devin and helper worked very hard digging out the broken pipe. Overall, the work completed is satisfactory. My front door and porch was covered in mud for a few days so, we had to use the side door to go in and out of the house. I would have liked to have an option to fix top of sewer pipe which is cracked open; it doesn’t affect the performance but it is an eyesore to me. At the time I just didn’t know better because it was a huge mess. Now, to fix it will be another big process and expense. The company tried to add a personal touch by sending us a my guy plumbing soft lunch cooler. It’s not a bad company but it’s definitely not a five star. The financing company is a one star. I wish them well as everyone was kind and professional.
Overall Experience
Quality
Price
Convenience
Carlos was very polite, introduced himself, explained everything when I asked questions!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jordan was thorough and very helpful in making sure all my plumbing was in great condition.
Overall Experience
Quality
Price
Convenience
FOUND ON INSPECTION MASTER BATHROOM - toilet fill valve is making a weird noise, and toilet did not pass dye test, due to the age of the toilet myguy plumbing recommends replacing toilet, HALLWAY BATHROOM -Toilet is very wobbly and toilet did not pass the dye test, due to the age of the toilet myguy plumbing recommends replacing toilet KITCHEN Customer has multiple shutoff valves for the same fixture, it appears when the faucet was installed someone install shark bite valves after the valves that are already there. Myguy plumbing recommends replacing and removing all the valves that are unnecessary, and removing shark bites. WATER HEATER -customer would like their tankless water heater flushed Today myguy plumbing arrived on site to complete all work from home inspection, after all work was completed myguy plumbing turned the water back on to the home and tested for leaks. At this time there are no leaks present and everything is working as should no leaks.
Drained and disconnected existing water heater from the home. Supplied and installed new 40gallon natural draft water heater. Supplied and installed new copper pipe, copper fittings, flue piping, gas piping and ball valve. Secured all my connections and turned the home back on to check for leaks. There are no leaks at this time. Purged the system as well. *Registered water heater for the client. *Permit fees are at home owners cost.
Replaced 40 gallon natural draft water heater. Brick Township, NJ 08724
Arrived to the home for no hot water. Existing water heater was 13 years old, after and evaluation the gas valve has failed. I provided for repair or replacement client would like to replace water heater. Drained and removed existing water heater from home Supplied and installed brand new 50 gallon gas water heater Supplied and installed new gas pipe, copper pipe and ball valve Secured all connections Turned system on to check for leaks There are no leaks at this time Replaced expansion tank as a 1 time curtesy *permit fees are at home owners cost *customer is now a member
Installed New Bradford White Water Heater
Customer stated that they had a clogged toilet, after inspecting we found that only the toilet is clogged. We ran the shower and the fsucet to ensure there was no main line back up. Myguy plumbing presented the options to the customer, for today customer would like to join membership and auger toilet. After myguy plumbing augured toilet, myguy plumbing flushed toilet multiple times and everything is working as should.
Arrived to the home for no hot water, the existing water heater is a Rheem from a big box store and is approximately 9years old. After a very through evaluation I was able to determine that the gas valve has failed. I provided options and the client would like to go through with the work quoted. Due to time restrictions, client has requested to have us return tomorrow morning first stope to replace the water heater. I have accepted a deposit for the work to be completed.
Replaced aquastat serving cast-iron boiler. Toms River, NJ 08753
Arrived on site to complete customers annual home inspection and boiler start up. After inspecting we left estimates on what we found to get rectified. Customer will look over estimates and call back if they decide to move forward with anything.
Arrived on site to complete home inspection, after completing inspection myguy plumbing wrote up estimates and emailed them over to the customer, everything is working as should.
Performed boiler repair. Toms River, NJ 08757
Arrived to the home, client had just recently nought their home and were hearing noises in the just the downstairs powder room only, as if water was draining under the sink. I looked under the sink and discovered a Dw tailpiece that accents the condensate from the 90% efficient furnace in the basement. Gave client a complete anatomy lesson on the differences and how a 90% efficient furnace will condensate in both the summer and the winter. Other than it becoming an annoyance, this type of set up is code compliant. Will leave a cost to relocate the condensate line direct to the main building drain.
Customer stated that they had a leak underneath their kitchen sink. After inspecting we found that the basket strainer and the brass dishwasher are leaking. Myguy plumbing gave customer options to rectify issues. Customer would like to move forward, after all work was completed, myguy plumbing ran kitchen faucet and tested for leaks, at this time there are no leaks present, everything is working as should.
Arrived on site client stated they had a kitchen sink that they would like for us to install and hose bib is leaking when in use. Upon inspection under the sink I noticed a saddle valve for the ice maker and both hot and cold valves were hard to turn by hand. When I went in the crawlspace to check the hose bib I noticed the hose bib did not have its own shutoff valve and the old well was leaking water so for today I capped the well line. Left options to perform all work and client says he would like to talk with wife and will call back at a later date.
