The Carols and his associate were polite and professional - very courteous, explaining everything without condescending. They were careful to be neat and clean up after themselves when the work was done.
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Technician Carlos was was very thorough in doing the plumbing inspection. He clearly and completely explained what he would do during the inspection. He was professional in his manner. Carlos took his time installing the replacement filters. He diligently checked his work. 8
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Joe is the best! Fully explained the issue, competent and efficient!! Joe the Poo Man is The Man!!
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Plumber's showed up on time and gave a full estimate with options. When They performed the work they went through the trouble of making sure we got all applicable discounts. They asked appropriate questions and did a great job with the installation.
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He was very competent and very polite. My dog was barking all the time and he had so much patience. Great
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Devin installed my tankless water heater a few years ago and came back with Andrew for routine service and to install a filter. They were friendly and efficient and did a fantastic job. Highly recommend My Guy. Great service and the unit works perfectly.
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Brian was outstanding. Very professional , courteous and knowledgeable.
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Matthew and his partner were extremely quick, straightforward with information, and provided excellent customer service. Would recommend again!
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The technician was extremely personable, and explained everything in detail. We were very impressed when he made a considerable effort to locate our water main shutoff. We will definitely use your service again in the future.
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Just send us Charlie and Matt forever. We cannot say enough about Charlie and Matt. You don’t have the room for me to say how we feel. Charlie is a teacher! He is humble and he is kind! He is personable. All this while being extremely professional. Booties always! Matt is quieter than Charlie if that’s possible lol. Matt is just as personable, professional, and kind as Charlie is. He is also just as humble. He WILL tell you all about Charlie and how great he is. If Charlie continues teaching Matt, you have nothing to worry about. They go well together in many ways. Dynamic duo! Charlie found the problem, took immediate action to begin the process of cleanup, insurance and replacement. Keeping us in the know of every move. Truly held our hands through this. He educated us and told us our options unobtrusively. His work is impeccable! They leave no mess. No wonder he is “Plumber of the year” We’ve had My Guy Plumbing to our house four times within the last year. All timing issue problems, save one, years of wear and tear. These people are so good that we now have a membership with them!! Who knew!! Anyone that works here we have total confidence in. However, “who is my guy?” You ask on the side of your van … Charlie and Matt are my guys! Don’t send anyone else! 😊
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I am grateful that Sean put in such effort to install everything correctly, and to listen to my opinions.
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I called 3 places on Saturday morning with a bathtub faucet that would not shut off. Tim from My Guy Plumbing was the only call back I received within 5 minutes of my message. He was upfront and transparent with the pricing and also explained everything in a polite positive manner. He explained that emergency service would be costly and may not be able to accommodate me on a Saturday due to his staff being on site at other locations. I booked the first non emergency appointment on Monday and was so very satisfied with the work that both Devin and Matt did. The company is very professional and I was fairly charged with the work involved. Devin took his time explaining what work was required went over all of the company licenses and also showed me pictures of the products needed for the job I wanted done. I would highly recommend you call this business for any future plumbing needs. My Guy Plumbing gets 10 stars from me!
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This is your new plumber! Called for a clog toilet. Mike happened to be going past my area “on his way to another call. We’ll have him stop by.” This never happens! Thank you Gina, Mike, Mike’s dude and the rest of My Guy Plumbing!
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Arrived on site customer stated that that they have no heat. Upon inspection found that the boiler went out on a safety because the rollout switch had tripped due to soot build up in flue pipe and cast iron baffles. Recommend customer have chimney company come out inspect/clean the chimney and we can come in after replace roll out switch clean baffles and burn tubes and further test the boiler to see if there is any underlying issues. Sometimes boiler can fail like this due to the cast iron block freezing and cracking. Because of cold temp and this not being a full time home we winterized the water heater, boiler and home to prevent any freezing over the winter and customer can contact chimney company when they are ready. Put anti freeze in all the traps and left all valves open in the home. Collected payment.
Customer stated that toilet was no flushing properly. After inspecting we found that the fill valve was not function properly, myguy plumbing gave customer options to replace, or rebuild toilet. For today customer would just like to rebuild toilet. Myguy plumbing replaced fill valve and supply line. Please note that there is no warranty on any other parts in the toilet except the fill valve and supply line, after all work was completed. Myguy plumbing tested for leaks. No leaks were found everything is working as should.
Arrived on site customer stated that toilet would back up into shower. He tried sneaking in himself from the bathroom sink. P-trap was taken apart by the customer. He said he also snaked it from the washer line pulled out hair/roots. We explained that the only way to snake the line will be from the toilet. He said OK he does not care do the work. He needs the bathroom up and working we pull the toilet about 9 feet into the line hit hard blockage with spearhead. We then went out 10 feet to open line, we pulled out a big thing of roots. We ran camera and found out that there’s roots infested in the terra-cotta pipe. We then ran a root cutter to clear as much of the roots as possible for the time being of the repair toilet flange is also not screwed into the floor so it is loose. Customer stated that he will put grout around the toilet himself. He does not want us to caulk or put shims. We will give him a price on doing a liner, we found a cleanout outside. It is a two-way. It will need t
Repaired leak on fitting serving indirect hot water heater. Ocean Gate, NJ 08740
Arrived on site to complete customers annual home inspection, after inspecting we wrote up options on what we found to get rectified, for today customer would just like all options emailed over to them
Replaced toilet flapper. Ocean Gate, NJ 08740
Replace both cartridges in lavatory sink. Bayville, NJ 08721
Customer stated that toilet was still running after we rebuilt the toilet in August, after inspecting we found the fill valve was set to high. After we reset fill valve, we dye tested toilet to make sure that there were no leaks. At this time everything appears to be working as should on issues.
Arrived to home for no hot water upon inspection found that gas water heater was leaking on inside indicating that the tank has failed. Only option is replacement. Gave options to tenant but landlord phone is off. Could not move forward with anything today. Waived 59
We will be returning to further assess the issue.
Minor diagnostic, adding a hanger and reattach no hub Arrived to home for possible callback. Upon inspection found it was not on work we did. Improper install is the culprit. MyGuy added hangers and 2 no hubs to fix leak. Pipes were not lined up which caused original no hubs to pop out. Customer understands that this is a band aid fix and because we did not cut out and repipe what is there properly this issue may happen again. Customer just wanted it to not leak. She is aware that if it does leak again that the next step would be to cut and repipe that way pipes are lined up correctly.
Replaced filter cartridge in Bayville, NJ.
We had recently made many repairs, added valves and piping for the existing rinse station. I arrived today because the client states that the hot and cold piping are backwards. After a through evaluation, I discovered that the client is correct and a minor repipe is needed to correctly repair issue this issue. Shut system off. Cut out piping below the ball valve which turn the system on. Crossover over piping to the correct risers. Secured my connections and turned the system back on to check for leaks. There are no leaks at this time. *Client is aware that today service is voided if the client does not properly winterize the shower before the winter months.
Upon arrival customer stated concerns for bathroom sinks and tub draining slowly as well as a toilet running. After inspecting we pulled build up out of both bathroom sinks and they drained properly. Ran snake through bathtub drain and flow improved. Recommended removing shower mat and switching over to a toe touch stopper. Faucet in master was dripping due to a failing cartridge, customer would not like to repair or replace at this time. Water pressure 65, water hardness 3, water ph 7.5, water meter located in basement.
Arrived in site and began to trench near existing hose bib upon inspection we were able to find the cold side water line that ran to the outdoor shower so instead of trenching a line all the way to where the copper stub of for the shower can connect and test to make sure there is no freeze breaks that we can see. Installed new hose bib and connected to existing water line for outdoor shower and we found to break on the valves to the cold side. Replaced leaking valves and tested all work everything appears to be in working order and there appears to be no leaks at this time. Collected payment. Asked customer if they would like us to replace the expansion tank today they stated that they checked it over the weekend and the threads were not leaking anymore. Recommend replacement due to a leak being there when we were present Friday and because the bladder has failed on the expansion tank. Customer declined service at this time.
