Charles, Tre and of course Erica handled my situation in a very professional manner. Certainly one of the reasons I continue to use My Guy Plumbing. Joe
Overall Experience
Quality
Price
Convenience
Once again, Charlie came saw and conquered our plumbing issue!
Overall Experience
Quality
Price
Convenience
The Bug Man‘s recommendation of MYGUY Plumbing was spot on! From our initial call when Jill treated us with empathy, understood the nature of our emergency and found time in your staff’s busy schedule to send someone the next day. Our guy was Charlie Long. He not only came, he conquered our serious problem expertly and kept us informed every step of the way. We rate our experience with your staff and company a 10 out of 10.!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Joe Steinlight was great to work with. He answered all my questions and did an excellent job installing LeakBreaker on my hot water heater. He also fixed a leak in my water meter pipe.
Overall Experience
Quality
Price
Convenience
I was so relieved to see Devin and Matt today I knew that my plumbing problems would get resolved. They are the best!
Overall Experience
Quality
Price
Convenience
I had multiple issues and 1 unexpected issue Devin and Matt fixed in a timely manner and were patient and professional during the whole process. Thanks again!!
Overall Experience
Quality
Price
Convenience
Charles and Matt were courteous and professional. We will definitely use their company again.
Overall Experience
Quality
Price
Convenience
Matt and Brian were awesome, very thorough and professional. I will definitely use them again for my plumbing needs.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Great clean job. They helped avoid unnecessary and costly work. I would recommend the Company and their team to everyone.
Overall Experience
Quality
Price
Convenience
Good communication, send pics of what they did and were doing and fixed the issue!
Overall Experience
Quality
Price
Convenience
The tech was awesome, told e what had to be done and he did it, very clean and polite.
Overall Experience
Quality
Price
Convenience
So professional and informative! Fixed the problem and handled the situation with a positive attitude.
Overall Experience
Quality
Price
Convenience
Arrived on site client stated that his Navien tankless water heater was giving an error code for exhaust blockage. Upon inspection i removed the exhaust pipe and put my camera up the vent and did not see anything blocking the exhaust. Client then stated that he removed ice from the vent 90 on top of the roof. I then put the exhaust pipe back together and unplugged the unit and put it back in and the error code did not pop up again. Ran fixtures in the home and every fixture is getting hot as it should. Client stated he has not had his tankless flushed and was unaware that it needed to be flushed so I left him options to do that as well but he declined so today we charged a minor diagnostic.
Arrived on site client stated that their sink came apart. They are also interested in removing the garbage disposal. Left estimates to reset kitchen sink and redo all drainage underneath. Client will call after they get there dishwasher installed. We will credit back the visual diagnostic.
Provided options to replace electric water heater. Barnegat, NJ 08005
Replaced 40 gallon natural draft water heater. Barnegat, NJ 08005
Arrived to the home, client is having their bathroom demo due to a leak, majority of the bathroom is gutted. Client has a tile company they hire, and the company is advising the client to replace the shower valve. The existing shower valve is a Moen Posi Temp and it is in good condition at this time. There is no real reason to replace the shower valve due it it being in good condition and a good quality product. I advised to the client, unless there were any active leaks or issues, then replacement is needed, but at this time I do not see any reason to replace the shower valve.
Accessible pipe repair on pex line Arrived to home because pipes thawed. Upon inspection found a break on galvanized 90. MyGuy replaced with pex and tested for leaks, there are none at this time. There is no warranty on repairs because there is no way to prevent freezes from happening due to crawl wide open and depth of water main.
Arrived to home for break on line we worked on last week. Upon inspection found that reapair froze and broke. Press fitting popped out. Line that we didn’t touch next to repair also popped out of sweat coupling. That part is not on MyGuy. Water was off to home which is out back in 6” hole. Valve was hard to turn so I did not attempt to turn the water on. I fixed my repair that failed and spoke with customer. Normally we would not warranty acts of god but I did not clarify that last time. Told customer there are absolutely no warranties on limestone in crawl because sides of home are wide open allowing drafts to cause more breaks. Highly recommended customer having crawl boxed out and insulated to prevent this from continuing to happen in the future. Customer wants to wait for lines to thaw out before making next move with plumbing work. Water was never turned on so I’m not sure if there are leaks when it does come back on. Also told customer I did not want to touch valve because that a
Provide provided options to replace tub on second floor. Barnegat Township, NJ 08005
Arrived on site client stated they would like options for toilets provided by us or customer supplied toilet. Client stated that he would like a toilet that has a powerful flush to it. Current toilet does not flush very well they stated. Left options for both provided by us or customer supplied. We will credit back visual diagnostic if they call back to perform the work.
Pipe repair Arrived to home for freeze break on copper water line. Upon inspection found split in copper line. MyGuy supplied and installed new piece of pipe and 2 couplings to make connection and repair break. Turned water on to test for leaks, there are none at this time.
Arrived on site client stated when they used the upstairs bathroom it came out of the kitchen sink. Both kitchen sink and upstairs bathroom appear to be tied together so today I offered to hydro jet the kitchen sink and remove all shark bites fittings under the kitchen sink. Client would like to just hydro jet the kitchen sink today. After jetting I tested by filling up the sink with hot water multiple times. The kitchen sink is now draining as it should.
Evaluated plumbing system to find leak and provided estimates to bring water heater up to code. Barnegat, NJ 08005
Arrived on site client stated that her shower head was leaking. Upon inspection it appeared the shower cartridge went bad. Today I replaced the Kohler cartridge for the shower and when done tested for leaks. The shower head is no longer leaking and it gets hot and cold as it should.
Provided estimates to replace water heater. Barnegat, NJ 08005
Arrived to the home for a mystery leak somewhere from the upstairs laundry room. Client has had multiple companies out including roofers, plumbers, and dryer vent specialists to try and find the leak. Client had cut many holes in the upstairs bedroom and a small hole on the first floor to fine to leak. I was able to see the copper risers for the washer box from the bedroom and they were all dry. I advised to the client to let me first cut a hole below the riser to see if there are any other leaks. After cutting the hole I discovered the hot side riser was very corroded while the cold was fine. I asked the client if they have had any work done in the bedroom recently. They advised me that they had the flooring done about 4years ago. I then let the client know to let me cut and removed the corroded riser to see if there is a pinhole or anything of the sort. Turned off water to the home. Drained down the system. Cut out and removed corroded pipe. Discovered that a finish nail had penetr
