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Overall Experience
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Joe Steinlight was great to work with. He answered all my questions and did an excellent job installing LeakBreaker on my hot water heater. He also fixed a leak in my water meter pipe.
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I was so relieved to see Devin and Matt today I knew that my plumbing problems would get resolved. They are the best!
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I had multiple issues and 1 unexpected issue Devin and Matt fixed in a timely manner and were patient and professional during the whole process. Thanks again!!
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Charles and Matt were courteous and professional. We will definitely use their company again.
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Matt and Brian were awesome, very thorough and professional. I will definitely use them again for my plumbing needs.
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Great clean job. They helped avoid unnecessary and costly work. I would recommend the Company and their team to everyone.
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Good communication, send pics of what they did and were doing and fixed the issue!
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The tech was awesome, told e what had to be done and he did it, very clean and polite.
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So professional and informative! Fixed the problem and handled the situation with a positive attitude.
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They did everything they said they would do and when they would do it. Sean and Carlos his assistant were fantastic! I have a lot of pets and that didn't interfere with their work. They quickly and thoroughly diagnosed the issues, and proactively found some other issues that needed addressing. I deal with contractors and plumbers all the time. These two I will have them back for sure. You will not be disappointed.
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Charlie and Matt C were great and provided amazing service. They meticulously explained the work that needed to be done, how they were going about it, and made sure I understood everything clearly- even to the extent of showing me the equipment they’d be using, how it worked, and giving me confidence the issue I had would not return. They were respectful of my house and cleaned up fully after the job was done. I’m very happy with the quality of their work; it’s reassuring to have folks who clearly know their stuff. Erica from the office also followed up with me quickly to check on the service I received and make sure everything had to my satisfaction. Very pleased with MyGuy and will be a repeat customer for sure !
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Pull and reset toilet Arrived to home for leaking toilet. Upon inspection found that wax seal had failed. Gave options for toilet replacement as well. MyGuy pulled and reset toilet and tested for leaks, there are none at this time. New wax, Jonny bolts and supply line.
Arrived in site customer stated that they are interested in servicing their water softener and acid neutralizer. Upon inspection found 1. Acid neutralizer is not neutralizing the acidity in the water. It’s reading about 6 and we want to be in the ranges of approximately 7-8. It has been maintained over the course of 17 years but it is time for replacement. 2. Water softener is approximately 6 years old. Salt basin is muddy looking and definitely needs to be removed and cleaned and new salt needs to be installed and then ran through a regen cycle. Looking for service / replacement. Performed annual home inspection and everything appears to be in good working order at this time. There appears to be no issue’s at this time. Gave option for installing water conditioner and or servicing water softener and acid neutralizer. Customer would like to move forward with servicing their water softener and acid neutralizer.
Provided options to correct leaks in home and install new hook ups for laundry and dryer. Barnegat, NJ 08005
Customer stated that they would like their tankless water heater serviced. Myguy plumbing swapped out Navien peak flow filter. After all work was performed Myguy plumbing tested for leaks, at this time their are no leaks found and everything is operating as should.
Customer stated that there water heater was leaking. After inspecting we found that the unit is leaking internally. Myguy plumbing gave options for a replacement of heater. Customer would like options emailed over.
3 new valves and ball valve for hose bib Arrived to home for leaking shut off valve. Upon inspection found that one shut off for under kitchen sink was leaking. Customer had restoration out here and kitchen was gutted. Offered to replace all including hose bib. MyGuy supplied and installed 3 new shut off valves and ball valve for hose bib. Tested for leaks, there are none at this time.
Arrived to home for 9 year old water heater. Customer wants to be proactive about replacement mostly because water heater is on second floor. Currently the relief is dripping on water heater into pan. Expansion tank on top of heater has failed which most likely the reason. Left multiple options. Any option chosen we will be giving back the expansion tank at no cost. 59 waived
Arrived on site customer stated that they have a main water break in their front yard. Upon inspection it appears that the leak is located under the slab. Gave options to perform a spot repair but will need leak detection services to pinpoint the location so we know where to dig or we can pull a new water service from the meter to the curb. Gave options and customer is going to have leak detection come out and will contact us when everything is marked out to perform the work.
Link for microwave filter holder https://www.samsungcanadaparts.com/product/DE61-01552A-Samsung-Microwave-Filter-Holder Performed inspection for plumbing system toilet in master bath needs fill valve and flapper replacement. Customer would not like to move forward at this time. Offered to do a flushing on the tankless water heater customer would like to hold off until next inspection.
Upon arrival, customer stated that the macerator pump alarm was going off periodically. After several attempts to re-create the issue, the technician was unable to recreate what the customer has stated was happening. As a precaution, auger was used on the toilet and the sink drain was cleaned due to the fact the toilet wasn’t discharging the toilet paper as intended when flushed, and the sink was not draining as it should. The toilet now clears when flushed and the sink drains properly. However, the problem originally stated by the customer was unable to be recreated, and there are no signs of what would have caused this issue other than a possible obstruction insider the pump that was cleared by normal use.
A macerator pump issue in Barnegat, New Jersey
Repair drainage in basement Arrived back to home for pipe repair. MyGuy supplied and installed new clean out plug and cap. Tested for leaks, there are none at this time. There was a crack on clean out when first arrived. Used socket saver to drill out old fitting and installed new
