My wife and I were wakened by a loud crash about 2:30am. At first I thought one of our grandkids had fallen out of bed. I jumped out of bed and ran to their room only to find that the ceiling in the hallway had collapsed. Dripping water was soaking the carpet. I went into the attic to find that the drain pan under the air handler was filled with water. Using a sponge I was able to soak up about 6 gallons of water to stop the dripping. I called Hot 2 Cold and spoke to an operator who make an appointment for later in the morning. John Campbell arrived at about 10:30am. I showed him the hole in the ceiling and explained that Hot 2 Cold technicians had installed the drain pan about 2 month ago. It was apparently mounted so that it drained away from the water sensor so that the AC continued to run even though the drain pan was over flowing. John re-leveled the pan and flushed the drain line so we were good to go. He also arranged with his Service Manager for the ceiling to be repaired since it was Hot 2 Cold's mistake that caused the problem. I was very happy with Johns thoroughness and professionalism, but not happy that the previous technician caused the problem in the first place. There was no charge for the service call.
