View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-5654A53B740A41A991825AAEB9C69815 Customer is having heating issues on the second floor: Arrival check system She has a Carrier gas fired Furnace in the attic with two zones controlled by nest thermostats She states that the second floor is overheating Shut the second-floor thermostat off and call heating from the first floor nest The furnace fires The zone damper for the first floor opens and the second floor tries to close, says it’s closed- but remains open- the damper does not move open or closed the damper motor is getting correct voltage and is hot to the touch- bad damper motor- replacement recommended Off of the main trunk line is the damper that then has a large flex duct run connected to it- recommend to support flex duct with strap. There is also no neutralizer kit on this carrier 90% condensing furnace- the furnace is in a unconditioned attic space and gravity drain line is insulated- need to