I called past midnight with my problem and Frank called me within 10 minutes. He was wonderful. He tried to fix the problem that evening but I needed a repairman visit. The next day I received a call at 7:30 am to notify me that a repairman would be at my home within an hour. It was by the repairman himself. He was courteous, knowledgeable, proficient and explained everything he did thoroughly. I am very pleased with the service .