My same problem can be seen as been exploited when having to make two service call to fix the same problem twice. In the first instance the technician turn up after his appointment time to incur after hours fees when I did not made an after hours call, and only to clean the Beckett Af/Afg Transformer Complete. with sand paper that only work for a short time period. The second tech. came and change the same part which home depot sells for $68.90 and bill me for $143.67 plus 1.0 Residential Labor for $182.75 . A labour cost which I paid the first technician for $297.77. This is highly unacceptable for customer for almost 15 years.
Response from Hart Home Comfort:
Hello, After reviewing your concern, i see you had two separate service calls 60 days apart. I would suggest you speak to our office team to upgrade your service plan from the basic economy plan to the Super Value Plan, which covers parts and labor. Sincerely, Jacqueline Hart
