Response from Pride Plumbing Services:
Keisha, thank you so much for your review. We truly appreciate your kind words and taking time to share your experience with us. If Pride Plumbing can serve you again, please don't hesitate to contact us - call 910-439-9598 - we are available 24/7. Pride Plumbing 205 N Main St Mt Gilead, NC 27306
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Pride Plumbing came out and inserted a camera into the home’s drain lines in order to determine their condition. Our inspection of the drain lines did not find any issues.
Pride Plumbing came out and provided a cost estimate to replace a 40-gallon Whirlpool E2F40LD045V electric water heater with a new 40-gallon electric customer supplied model (this would include removing and disposing of the old water heater after disconnecting its electrical connections and inlet and outlet water lines; installing water heater pads, the new water heater, new ball water shut-off valves, new PEX and stainless steel water supply lines to the water heater's water connections, a new brass drain valve, connecting the unit’s electrical connections, bleeding the air out of the water lines, ensuring that the unit’s temperature and pressure (T&P) relief valve was properly vented, and setting the unit to its appropriate operating temperature).
Pride Plumbing came out and repiped and replaced the drain lines under the house in the crawlspace, going to a) the fixtures in the kitchen (sink and dishwasher) and one and one-half bathroom (sinks, toilets, and bathtubs/showers) - replacing the toilet bowls' flanges and wax seals, the P-traps underneath all the sinks, and the bathtub/showers' waste and overflow; and b) the washing machine - installing new PVC piping, fittings and supports under the house and up through the flooring for each fixture. We also removed a grey drain line and tied the water heater's T&P valve into the new drain line for the washing machine.
Pride Plumbing came out and provided a cost estimate to repipe and replace the drain lines under the house in the crawlspace, going to a) the fixtures in the kitchen (sink and dishwasher) and one and one-half bathroom (sinks, toilets, and bathtubs/showers) - replacing the toilet bowls' flanges and wax seals, the P-traps underneath all the sinks, and the bathtub/showers' waste and overflow; and b) the washing machine - installing new PVC piping, fittings and supports under the house and up through the flooring for each fixture. We will also remove a grey drain line and tie the water heater's T&P valve into the drain line for the washing machine.
Pride Plumbing came out with our septic pumping truck, uncovered the home’s septic tank, removed both of its lids, pumped out the solids and liquids sides of the tank, cleaned the tank’s filter, ensured proper drainage and flushing, reset the lids, and covered the tank back up.
Pride Plumbing was called out for sewage backing up into the home. Our inspection determined that the customer's septic tank was full. We provided a cost estimate to call in our septic pumping truck, uncover the septic tank, remove the lid, pump it out, clean the tank’s filter (if applicable), ensure proper drainage and flushing, reset the lid, and cover the tank back up. The customer also had a higher than usual water bill. Our thorough inspection inside and outside the home did not find any plumbing issues either in the home or in the yard that would cause the water bill to be higher.
Pride Plumbing was called out for a broken main water supply line in the yard. It was a black roll pipe, and we were able to reconnect it using four new hose clamps and a coupling.
Pride Plumbing came out and provided a cost estimate to perform the following work in two bathrooms: 1) cut an access in the shower wall and remove the CPVC water supply lines from the shower valve and from underneath the home; install a new shower valve; run new PEX piping from underneath the home up to the new shower valve; and remove and replace a toilet flange and make its drain connection underneath the home; and 2) in the second bathroom, remove and replace the bathtub/shower valve along with installing a new shower head and black trim kit; and once the tile work is completed, come back out and install a new toilet.
Pride Plumbing came out and provided a cost estimate to replace a kitchen sink's under-sink drain assembly, P-trap, and leaking drain line through the wall to underneath the house in the crawlspace, and to where it ties into the main sewer drain stack, with new PVC piping and fittings.
Pride Plumbing came out and provided a cost estimate to perform the following work: 1) access a cleanout outside the home and run a jetter into the cast iron drain line towards the home; and 2) jett the line for about an hour to clear rust from inside it to help waste flow better. Jetting will need to be done monthly for a few months to be able to get the line as clear as possible. After this initial cleaning is done, we recommend a yearly maintenance of the line. We feel this is the best option, for now, to keep from having to cut into the customer's new concrete driveway to replace the drain line.
Pride Plumbing came out and provided a cost estimate to supply several Piedmont Rent-A-Jon handicap accessible port-a-jon's and handwashing stations and empty, clean, and restock them with toilet paper, soap and paper towels weekly. (https://piedmontrentajon.us)
Pride Plumbing was called out for sewage backing up into the home. We uncovered the home's sewage pump and found that the pump, its float, and the tank were covered in grease. We used a water hose and sprayed off the grease the best we could, and the pump began working properly. We also provided a cost estimate to perform the following work: 1) pump out the pump’s tank; and 2) pull and replace the sewage pump along with replacing its float, check valve, ball valve, and union, and placing a new control panel along with making the appropriate drain, discharge and vent pipe connections.
Pride Plumbing came out and performed the following work: 1) installed a customer-supplied Allen-Roth Bryton 1058527 pulldown kitchen sink faucet along with a Pride Plumbing supplied P-trap, end outlet waste, and slip joint extension and nut; 2) installed hot and cold boiler drains for a Maytag Bravos XL washing machine; 3) inspected a customer-installed bathroom sink P-trap for leaks; and 4) made an adjustment to the bathroom sink's popup assembly due to the sink draining slow.
Pride Plumbing came out and flushed a Rheem electric water heater.
Pride Plumbing was called out for a Rinnai RL75i tankless water heater that would stop producing hot water within 5 to 10 minutes of use. We checked the unit's inlet screen, flow rate, and heat exchanger temperature and found nothing wrong. We then called Rinnai tech support, and through them we ran multiple diagnostics and found nothing wrong. They then recommended we check the fan and vent for debris which we did, but we did not find any. Finally, they recommended we check the gas pressure when the outside temperature was warm in the afternoon to see if the water volume drops, and if it does, to have the homeowner contact a gas company to come out and investigate it.