View visual findings from this job here - https://visionshare.xoi.io/?id=XA-2F41-09E1CC1BBC364BAB8CBA42FE131B5441 Customer’s electric AUX back up heating for the first floor of home is not working: * the customer stated that it is only blowing cold air * at arrival call for AUX heating from T10 thermostat in kitchen- the air handler is on and running, but only cold air is coming out of the vents * Check the air handler in the attic that Serves the first floor of the home * Confirm that there was a call for electric heat on both step one and step two on the low-voltage side inside of the electric heater * Review diagnostics with manufacturer to determine that both contacts inside of the electrical cabinet are not working properly * We reviewed all other components inside of the electrical cabinet for the electric heater to confirm that nothing else was affected * I did find A wire that was melted on the step 2 contact and had melted onto step 1 spade connect on contact which Very wel