Customer has a leak from his second-floor Aspen air handler in the attic: After speaking with the customer realized that this has been an existing ongoing issue that has been taking place since last summer- The customer stated that the primary pan was replaced by a different company. At Arrive on the AC system is off Open air handler cabinet and inspected primary pan- okay Found no water in the return box and no water in the overflow pan The insulation inside the air handler is slightly wet and damp Tested primary pain with 4 gallons of water- All water is flowing out of primary pain through drain line into trap and out gravity drain line- No leaks normal operation Close up air handler cabinet called For cooling from the third floor thermostat to turn the system on pour water into the primary pan- no water is draining from the unit while on and running place a cap over the drain line and all water begins to flow out Show customer drain line operations without cap so he can see no wat