I telephoned Westin Air to schedule a furnace inspection and cleaning. Laura answered the phone with a warm welcome and eagerness to help me – a very strong, positive 1st impression of the company. I shared that I did not need immediate service and merely sought to schedule – no emergency. We agreed on a time. She inquired as to whether I needed a furnace filter to which I replied that I had filters. But great proactive inquiry! Laura shared that Jake would be the technician to perform the work. On Tuesday, January 29, 2019, Laura telephoned that Jake was within 15 minutes of arrival. When Jake arrived with equipment in-hand, he demonstrated a professional friendliness and enthusiasm. Escorting him to the furnace, I left him to his work. Soon he appeared and said that the work was completed; not just saying that he was done, but providing details. Jake began a thorough assessment of the furnace and the work he completed! He stated that all was in good shape. He subsequently emailed me a written document of the assessment and completed work. In summary, my first experience with Westin Air was excellent. Professional, mannerly, prompt, caring, and skilled. I strongly recommend Westin Air to serve your HVAC needs! I will return.
