Greg and his colleague did awesome job balancing and providing recommendations. He also uncovered an issue that was kind a hidden.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Jake was extremely nice, helpful and informative. A great asset to the company.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Seth was fantastic! Quick to troubleshoot and let me know my system didn’t have any issues. Just paper caught in my blower!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
I called on a Wed afternoon and booked the first available appointment - Fri a.m. Was called Thu morning and offered a cancellation slot later Thu morning, which I really appreciated (snow in the forecast Thu eve ... might have cooled off inside.) Received a call around 30 min before Seth arrived. Seth was right on time, and was very professional and pleasant. He was able to restart the furnace almost immediately, but he still took the time to check for any possible sources of the failure, and he patiently explained a lot to me about how the unit functioned. While he wasn't able to discover why the furnace quit working, I felt confident he'd done a thorough check. He also took the time to talk to me about my concerns about a whole-house humidifier that had been installed by the another service provider. I would not hesitate to work with Westin, or Seth, in the future.
Overall Experience
Quality
Price
Convenience
Seth and the team at Westin Air have been great to work with. Really appreciate their service and expertise.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Everything went great from the first phone call to the fixed air conditioner! I already put a good review up on Angie's List.
Overall Experience
Quality
Price
Convenience
Called first thing in the morning about my ac not working and someone was here that afternoon. Seth explained what was wrong in detail and fixed my issues.
Overall Experience
Quality
Price
Convenience
Seth and Alex installed the water heater and accessories in a superb manner with great attention to detail. Seth was patient and lucid in explaining the issues with the A/C. Overall, an excellent experience.
Overall Experience
Quality
Price
Convenience
I had an extremely pleasant first-time experience with Westin Air. Laurie was super friendly and prompt with her phone calls and Seth was absolutely amazing. Will definitely be using you again for all of our HVAC needs and recommending you to family and friends!
Overall Experience
Quality
Price
Convenience
Called to inquire about Nest thermostat Install. Scheduled a same day appointment. Installer was friendly and helpful. I will definitely come to Westin Air for my HVAC needs.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Performed heating maintenance on a 2021 Tempstar 96% efficient two stage natural gas furnace Replaced 20x25x4 filter Adjusted the front edges of the filter cabinet to allow for easier removal. Filter was getting snagged on the inside lip Blower is in OK condition Pulled flame sensor and cleaned Condensate trap is clear Intake and exhaust pipes are in good shape, no leaks at the glue joints Visual inspection of burners, good shape Run tested furnace High fire gas pressure set to 3.2"wc Temperature rise 62⁰ Low fire gas pressure set to 1.3"wc Temperature rise 49⁰ No condensate leaks inside the furnace or from the drain lines external Furnace is in great shape and operating perfectly within manufacturer's specifications at this time
Upon arrival inspected system and found unit with seized inducer motor. Remove motor from furnace and free by hand per homeowner request attempting to resolve issue without replacing parts, inducer motor freed up and started spinning again and was not making any bad noises after getting it back running. Only found small chunks of debris inside housing no suspected damaged. Unit heating properly post repairs.
Preventative maintenence inspection on Carrier high efficiency furnace. 20x25x4 air filter is new today. Clean flame sensor and check ignitor. Visual inspection of burners. Flush condensation trap and drain lines. Run test unit in heating mode. Temperature rise is within specs. Blower and inducer motors tested good. 2" pvc flue in good condition and no sign of leaks. 0PPM CO detected during testing. System is operating properly, efficiently and ready for Winter.
Gas heating preventative maintenance performed Check filter - 20 25x4 new today Clean flame sensor Ohm test igniter: 56.8 Inspect wiring for loose connections and/or hot spots - Check humidifier pad: due soon #35 panel Inspect exhaust flu - no concerns Set thermostat for heat Check amp draw on blower motor: 4.19 Check amp draw on inducer motor:0.93 Check delta T - 62° Furnace is in optimal running conditions
Construction warranty. Pipe fitting came apart. Cut section out and replace with new section to ensure proper length.
Remove and replace gas valve under manufacture warranty due to failure to ignite errors after cleaning flame sensor. Set gas pressure on new valve, and test run furnace.
Gas heating preventative maintenance performed Check filter - 16x25x1 due soon Clean flame sensor Ohm test igniter: 76.3 Inspect wiring for loose connections and/or hot spots - none found Inspect exhaust flu - 2” PVC Set thermostat for heat Check amp draw on blower motor: 4.82 Check amp draw on inducer motor:0.74 Check delta T - 68° Furnace is in optimal running conditions
Gas heating preventative maintenance performed Check filter - 16x25x1 clean Clean flame sensor Ohm test igniter: 67.8 Inspect wiring for loose connections and/or hot spots - none found Check humidifier pad: n/a no humidifier Inspect exhaust flu - 2” pvc no concerns Set thermostat for heat Check amp draw on blower motor: 5.48 Check amp draw on inducer motor: 1.29 Check delta T - 73° Furnace is in optimal running conditions
Performed heating maintenance on a Carrier 95% efficient single stage natural gas furnace 20x25x1 Filter is good, left the provided one next to the furnace Condensate trap is clear Blower capacitor measured 15.2mfd Pulled and cleaned flame sensor Run tested furnace Gas pressure set to 3.0"wc Temperature rise 53⁰ No water leaks present
Replaced furnace control board under factory parts warranty
2003 Carrier furnace running in good condition despite age. 16x25x1 air filter is new today. Clean flame sensor and check ignitor. Blow out furnace to remove loose dust and dirt. B-vent is in good condition and no sign of leaks. 0PPM CO detected during testing. Run test unit in heating mode. Delta t is within spec. Blower motor and inducer motor running within spec. Furnace is operating properly, efficiently and ready for Winter. Recommended to put up curtains or install a thermostat with remote sensor as the room the thermostat is in gets direct sunlight in the morning. This will cause the system to over cool and under heat the rest of the house.
Performed heating maintenance on a Carrier two stage 96% efficient natural gas furnace Aprilaire 210 filter is in good condition, no need to change for 3 months at least Aprilaire 600 humidifier functioning properly, no water leaks bypass damper open to winter setting Pulled and cleaned flame sensor Condensate trap is clear Blower is clean Set gas pressure High fire 3.2"wc with a 55⁰ temperature rise Low fire 1.3"wc with a 46⁰ temperature rise Initially during testing the heat, control board was throwing a 23.4 fault code: low pressure switch stuck closed and would not energize the inducer After much trouble shooting, it started working for no explainable reason. Construction warranty expires tomorrow We will order a warranty control board, no labor charge will be incurred.a
Confirmed 5 years manufacturer part warranty beginning 07-'22 Replace condenser coil under parts warranty provided by the manufacturer Labor and refrigerant warranty is not covered by Westin Air, equipment was installed by a builder and HVAC contractor not associated with our company and no longer in business Condenser coil replacement, installation labor, and up to 5 lb R410A refrigerant will be provided by Westin Air. Original damaged and removed parts are to remain in the possession of Westin air until warranty claims are finalized
Performed on 06/12/2024 but was "In Progress" until we found it on 10/13/25. Completing and zeroing out the invoice because of of how long it has been. Deep cleaning furnace. Pull blower assembly. Disassemble and clean blower wheel, housing, motor, blower compartment, and clean accessible area of secondary heat exchanger. Shop vac cleaning of combustion compartment, outer casing of furnace and filter rack. Cleaning and replacement of pad for humidifier. Perform Preventative Maintenance inspection for AC. 20x25x1 air filter in decent condition and new filter on filter rack. Visual inspection of indoor coil. Flush drain pan and drain lines. Run test unit in cooling mode from thermostat. Delta t of 20F with supply temp of 49F. Refrigerant pressures are within spec. 300psi with 11F SC, low 120psi with 14F SH. Water flushed outdoor coils to remove dirt and debris. Outdoor unit is slightly leaning and Geno would like it to be leveled. Do not have any gravel or bricks to level unit at t
