Greg and his colleague did awesome job balancing and providing recommendations. He also uncovered an issue that was kind a hidden.
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Jake was extremely nice, helpful and informative. A great asset to the company.
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Seth was fantastic! Quick to troubleshoot and let me know my system didn’t have any issues. Just paper caught in my blower!
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I called on a Wed afternoon and booked the first available appointment - Fri a.m. Was called Thu morning and offered a cancellation slot later Thu morning, which I really appreciated (snow in the forecast Thu eve ... might have cooled off inside.) Received a call around 30 min before Seth arrived. Seth was right on time, and was very professional and pleasant. He was able to restart the furnace almost immediately, but he still took the time to check for any possible sources of the failure, and he patiently explained a lot to me about how the unit functioned. While he wasn't able to discover why the furnace quit working, I felt confident he'd done a thorough check. He also took the time to talk to me about my concerns about a whole-house humidifier that had been installed by the another service provider. I would not hesitate to work with Westin, or Seth, in the future.
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Seth and the team at Westin Air have been great to work with. Really appreciate their service and expertise.
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Everything went great from the first phone call to the fixed air conditioner! I already put a good review up on Angie's List.
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Called first thing in the morning about my ac not working and someone was here that afternoon. Seth explained what was wrong in detail and fixed my issues.
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Seth and Alex installed the water heater and accessories in a superb manner with great attention to detail. Seth was patient and lucid in explaining the issues with the A/C. Overall, an excellent experience.
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I had an extremely pleasant first-time experience with Westin Air. Laurie was super friendly and prompt with her phone calls and Seth was absolutely amazing. Will definitely be using you again for all of our HVAC needs and recommending you to family and friends!
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Called to inquire about Nest thermostat Install. Scheduled a same day appointment. Installer was friendly and helpful. I will definitely come to Westin Air for my HVAC needs.
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Construction warranty. Pipe fitting came apart. Cut section out and replace with new section to ensure proper length.
Remove and replace gas valve under manufacture warranty due to failure to ignite errors after cleaning flame sensor. Set gas pressure on new valve, and test run furnace.
Gas heating preventative maintenance performed Check filter - 16x25x1 due soon Clean flame sensor Ohm test igniter: 76.3 Inspect wiring for loose connections and/or hot spots - none found Inspect exhaust flu - 2” PVC Set thermostat for heat Check amp draw on blower motor: 4.82 Check amp draw on inducer motor:0.74 Check delta T - 68° Furnace is in optimal running conditions
Gas heating preventative maintenance performed Check filter - 16x25x1 clean Clean flame sensor Ohm test igniter: 67.8 Inspect wiring for loose connections and/or hot spots - none found Check humidifier pad: n/a no humidifier Inspect exhaust flu - 2” pvc no concerns Set thermostat for heat Check amp draw on blower motor: 5.48 Check amp draw on inducer motor: 1.29 Check delta T - 73° Furnace is in optimal running conditions
Performed heating maintenance on a Carrier 95% efficient single stage natural gas furnace 20x25x1 Filter is good, left the provided one next to the furnace Condensate trap is clear Blower capacitor measured 15.2mfd Pulled and cleaned flame sensor Run tested furnace Gas pressure set to 3.0"wc Temperature rise 53⁰ No water leaks present
Replaced furnace control board under factory parts warranty
2003 Carrier furnace running in good condition despite age. 16x25x1 air filter is new today. Clean flame sensor and check ignitor. Blow out furnace to remove loose dust and dirt. B-vent is in good condition and no sign of leaks. 0PPM CO detected during testing. Run test unit in heating mode. Delta t is within spec. Blower motor and inducer motor running within spec. Furnace is operating properly, efficiently and ready for Winter. Recommended to put up curtains or install a thermostat with remote sensor as the room the thermostat is in gets direct sunlight in the morning. This will cause the system to over cool and under heat the rest of the house.
Performed heating maintenance on a Carrier two stage 96% efficient natural gas furnace Aprilaire 210 filter is in good condition, no need to change for 3 months at least Aprilaire 600 humidifier functioning properly, no water leaks bypass damper open to winter setting Pulled and cleaned flame sensor Condensate trap is clear Blower is clean Set gas pressure High fire 3.2"wc with a 55⁰ temperature rise Low fire 1.3"wc with a 46⁰ temperature rise Initially during testing the heat, control board was throwing a 23.4 fault code: low pressure switch stuck closed and would not energize the inducer After much trouble shooting, it started working for no explainable reason. Construction warranty expires tomorrow We will order a warranty control board, no labor charge will be incurred.a
Confirmed 5 years manufacturer part warranty beginning 07-'22 Replace condenser coil under parts warranty provided by the manufacturer Labor and refrigerant warranty is not covered by Westin Air, equipment was installed by a builder and HVAC contractor not associated with our company and no longer in business Condenser coil replacement, installation labor, and up to 5 lb R410A refrigerant will be provided by Westin Air. Original damaged and removed parts are to remain in the possession of Westin air until warranty claims are finalized
Performed on 06/12/2024 but was "In Progress" until we found it on 10/13/25. Completing and zeroing out the invoice because of of how long it has been. Deep cleaning furnace. Pull blower assembly. Disassemble and clean blower wheel, housing, motor, blower compartment, and clean accessible area of secondary heat exchanger. Shop vac cleaning of combustion compartment, outer casing of furnace and filter rack. Cleaning and replacement of pad for humidifier. Perform Preventative Maintenance inspection for AC. 20x25x1 air filter in decent condition and new filter on filter rack. Visual inspection of indoor coil. Flush drain pan and drain lines. Run test unit in cooling mode from thermostat. Delta t of 20F with supply temp of 49F. Refrigerant pressures are within spec. 300psi with 11F SC, low 120psi with 14F SH. Water flushed outdoor coils to remove dirt and debris. Outdoor unit is slightly leaning and Geno would like it to be leveled. Do not have any gravel or bricks to level unit at t
Inducer motor drawing over amp rating and shows signs of water leak Replaced inducer
Performed heating maintenance on an 8 year old Goodman 96% efficient single stage natural gas furnace 20x25x1 Filter is clean Pulled and cleaned the flame sensor Found signs of water leakage from the inducer motor Will be replacing inducer under parts warranty tomorrow Gas pressure 3.5"wc Temperature rise is 55⁰ Combustion test results were indicative of a healthy furnace and verify the heat exchanger is not compromised at this time Tested supply ductwork for carbon monoxide: measured 0ppm Inspector flagged exhaust pipe locations being too close to the AC condensing unit outside. **There is no code violation for this.** Moving the intake and exhaust pipes requires tearing out finished basement ceiling and making new penetrations through the exterior wall.
Gas heating preventative maintenance performed Check filter - 20x25x4 new today owner supply Clean flame sensor Ohm test igniter: 55.3 Inspect wiring for loose connections and/or hot spots - none found Check humidifier pad: due soon Inspect exhaust flu - mild moisture intake from possibly roof termination or condensation forming inside flue vent Set thermostat for heat Check amp draw on blower motor: 8.06 Check amp draw on inducer motor:0.23 Check delta T - 35-65 @ 55° Furnace is in optimal running conditions
Performed heating maintenance on a 2017 Lennox single stage 93% efficient natural gas furnace 16x25x1 filter is new Pulled and cleaned flame sensor Checked Condensate drain tubing between inducer outlet and collector box Found rust damage from apparent water leak on left side outlet of collector box Could not remove drain plug without taking return duct off Used silicone on it as an attempt to stop the leak Blower capacitor measured 4.9mfd (spec 5mfd) Found blower caked in drywall dust Got approval to pull and clean Disassembled blower and washed with water and a brush Reassembled Run tested furnace Gas pressure 3.5" Temperature rise 62⁰ (spec 40-70) Furnace operating within factory specs at this time
2020 Tempstar AC running in great condition. 20x25x4 air filter in good condition. Check again in 1-2 months, especially with remodeling work being done in the house. Visual inspection of indoor. Flush drain pan and drain lines. Run test unit in cooling mode from thermostat. Delta t of 19F with supply temp of 52F. Refrigerant pressures are within spec. Dual run capacitor is within spec. System is operating properly, and efficiently.