Best customer service. Seth was thorough and efficient. He took his time to explain things about my air conditioning unit to me. I highly recommend!
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I explained what happened, team was able to find and fix problem. They also took the time to educate me on my Furnace so that if another problem occurs I can help them pin point the problem, potentially saving me a service call charge. I have been using Westin for almost four years, great people, highly recommend.
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Had a heat problem over the weekend. Westin team was able to help me over the phone (early on a Sunday morning no less) so I could avoid the more expensive weekend visit charge. They then came out early Monday morning to check my heat pump unit to make sure everything was working properly.
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Counting today as the heating maintenance. EEV on thr outdoor unit had a broken wire. Spliced the wire back together Performed heating maintenance Filter new Replaced steam cannister, electrodes, and in-line water filter Tested auxiliary heat strips, all 4 elements are pulling 20A each. Heat pump operating properly at this time.
Service warranty Slow drain between air handler and 3-in floor drain. Nitrogen flush the standing water followed by 1 gallon freshwater flush No diagnostic service codes or lockouts on the geothermal
Evaporator coil Frozen 2/3 up from the bottom Thaw ice with heat pump heat mode and recharge with 19 Oz new r422b. No additional leak stop is necessary at this time Homeowners are interested in a consultation with Cathy to discuss options of geothermal replacement versus electric air handler and outside heat pump. * Natural gas is NOT available Cathy Shankland 614-679-3928 Cathy@westinair.com Bard geothermal r22 system is 20 years old installed in 2005 and has needed a refrigerant charge two seasons in a row. Homeowners are ready and understand the situation
Install WaterFurnace 5 Series Geothermal system. 2 Stage compressor, Variable Speed ECM blower Model #: W5AV036BD1A12CTL2B00 Serial #: 250702216 3 Ton Left Side Return Efficiency: Up to 5.0 COP / 30.0 EER Features Included: *Aurora Advanced Controls *15 KW Backup heat *2" Merv 11 air filter *GeoLink loop flow center *2 Pump Non-Pressurized GeoLink loop flow center *Vision Pro 8000 WiFi thermostat Installation: *Reconnect to existing loop and top off antifreeze as needed. *Reconnect to existing high voltage electrical circuit *Transition to existing supply and return duct *Hot Water Generation - Hook to Existing Tank Warranty: (Annual maintenance must be performed) WaterFurnace 10 Year Parts WaterFurnace 5 Year Labor Flow Center and Accessories 5 Year Parts and Labor Warranty does not cover existing loop field. *** 30% Federal Tax Credit Eligible **Westin Air Not Responsible for Defects with Existing Equipment and/or Loop Field**
Replaced both motor run capacitors Titan pro 440 volt 25 UF power supply Install two capacitors one for each compressor
Ductwork was popping. Dropped blower speed down one. No longer popping Compressor reverse-direction gear is what they're hearing at shutdown.
19-year-old Florida heat pump r22 refrigerant 4 ton system has a electrically internally shorted refrigerant gas compressor. The 40 amp 2 pole square d breaker trips instantly when the contactor is engaged. Confirmed compressor failure Unfortunately due to the age and refrigerant being three generations old there is no repair parts available for obsolete equipment The Geothermal split system needs replaced DHW Two pump pressurized ground loop 115k BTU LP propane gas furnace 90 Plus Amana 2006 Cathy Shanklin will be in contact ASAP Cell 614-679-3928
Increase continuous fan mode blower speed from 1 to 10 on 25 speed Bryant blower Confirm cooling mode blower speed set to 11 for low and high stages Replace 16x25x4 plated media filter homeowner already had on site
Performed cooling maintenance on air to air heat pump and geo thermal heat pump Both systems operating within specification Dehumidifier filter clean Put drain tablets in dehumidifier, and both indoor coil pans Sprayed both indoor coils with no rinse cleaner
System operating normally upon arrival Customer described turning system off and on multiple times to get it to work. Found a smashed earwig inside the contactor. Cycling the system like that jostled it free, allowing the system to function again. Complaint of second floor not getting any airflow Interested in a two zone mini split
Install new Daikin air conditioner Air Conditioner: DC3SEN6010 Coil: CAPTA6030D3 *Reuse existing thermostat *Reconnect to existing high voltage electric *Transition to existing supply and return ductwork *Dragonfly Furnace Adapter *Start up and commission new system 12 Year Daikin manufacturers parts warranty (Annual maintenance must be performed) 2 Year Westin Air labor warranty (Annual maintenance must be performed)
Upon arrival today the system was turned on and set to 75 and and maintaining 75 on a normal cycle. Air filter is very dirty and may have played a part in the extreme temperatures in the past few days. Installed replacement 16x25x1 plated filter from truck stock, inspect and run test outdoor equipment. Outdoor coils are in very good condition and no cleaning is required. Electrical compartment has rodent activity including a dead mouse on the contactor relays, paper shreds and droppings throughout. Test run outdoor equipment in cooling mode second stage, refrigerant pressures are within specs 25 UF fan motor capacitor and 25 UF compressor capacitor are both below specs creating underpowered equipment and reduce capacity in the most extreme temperatures of the year. Recommend replacing both motor run capacitors Estimate has been sent attached to today's invoice receipt and is awaiting approval by homeowners Thermostat had nine pages of logged diagnostic alerts. Several pertain
Warranty for the modifications we made to the system Only fault code was high pressure lock out Cleared faults Put system into charge mode Ended up recovering at least a pound of refrigerant System holding a solid 8⁰ subcool Ended up running the thing for over an hour taking back tiny amounts of charge into a recovery cylinder
34-year-old train r22 heat pump is very low on refrigerant charge. The system is not cycling on any safety switches and is continuing to run at 34 to 36 PSI suction with intermittent freezing occurring Estimate prepared for the homeowner for a worst case scenario was approximately $1,425 for 15 lb of refrigerant with labor and leak stop. Homeowner understands he will only be billed for the used amount but has declined repairs at this time and would like a replacement estimate and financing information If a refrigerant charge is desired within the next 30 days no additional trip charges will be billed. The estimate will be for labor including leak stop and up to 15 lb of refrigerant. Homeowner understands that the refrigerant will be build by the quarter pound and the bill will be adjusted at the end. The mandatory authorized estimate is a worst case scenario if all 15 lb of refrigerant is required
Confirmed locked up compressor pulling 98 amps with replacement capacitor and super boost installed Compressor, compressor capacitor, liquid line filter dryer, TXV, 81 Oz new r410a all need to be replace. Air coil needs duct board dropped removed for heavy duty shop vac and chemical coil cleaning, pressurized ground loop system contains alcohol and both pumps are confirmed operational however pressure has been reduced to below 10 psi. Ground loops need repressurized with house water pressure. Refrigerant pressure is holding at 210 PSI indicating a probably mostly sealed system however due to the nature of the compressor mechanical lockout all refrigerant needs replaced including a acid scavenger treatment Seth will follow up with parts distributor and prepare estimate ASAP