On 4/2/24 I had an oil burner installed by your company. The technicians did an excellent job installing the burner. I signed a contract, which stated a Viessmann burner with an outdoor control sensor would be installed. The installers didn’t have this part at the time of installation. I was advised by text that someone would come the next day to install this part. On 4/3/24 Kevin O’Donohue came to my house unaware of this situation and was here only to receive payment for the balance of the installation. He advised my wife he would check with the manager and callback. Also, I have not received any booklets or warranty information on the Viessmann burner. Kevin was also supposed to submit a form to Weil-McLain for the remainder of the warranty on my old boiler. I have contacted your company numerous times by email and calls and no one has taken responsibility to answer my concerns. I am displeased with the service your company is providing. I don’t like to assert a bad review but if I don’t receive a satisfactory response in the next twenty four hours I have no choice.
Response from Hart Home Comfort:
Good Evening, I am sorry to hear this happened. I appreciate you giving us the opportunity to correct it. I am reaching out to the service department now. For future reference, I am extension 101. We will resolve this and appreciate your patience, Jacqueline Hart
