As a previous customer of another company who was acquired by Hart Home Comfort, so far I have been pleasantly surprised with how nice and accommodating the office staff have been (Liz and Dorothy). They communicate with each other and have returned my calls when they were back in the office. They have been very helpful in resolving my problem with my previous contract and I am very thankful. My technician Brian was wonderful and kind. He was friendly and approachable when I asked questions pertaining to the care of my burner. When evaluating the problem with my burner he laid down a tarp/towel to keep my floor clean. I highly recommend this company! Great job. You’ll have another loyal customer.
Response from Hart Home Comfort:
Thanks so much for your kind words. We don't always have a code to identify every service plan that comes over during an acquisition, but if we are aware of them, we will honor it for the duration of the plan. Just as Napco, we are family owned and operated for over 40 years. Please reach out if we can help again. Best Wishes, Jacqueline Hart
