Arrived on site, it was initially noted that the seal around the coil was very poor. We then opened up coil found rag inside of interior coil pan blocking drain line outlets. Removed rag and line was still clogged. Inside the unit the insulation for the coil box was falling off obstructing the coil. Due to 1/2 inch pvc used on the unit we needed to acquire the couplings necessary to rebuild drain line and clear the clog. Upon return to the house we performed the drain line rebuild and cleared the clog. We partially sealed the coil back with tape only as we found it. Customer stated she would consider fixing this in the future. At this point we were able to start the unit and measured a 15 degree split. Unit in working order upon departure