I returned today for our clients concern that the drain line was leaking water and needed to be adjusted. I arrived and our clients informed me of the water that had been dripping yesterday. I immediately proceeded to grab some water bottles and poured 32oz of water and checked to see if the drain line was either clogged or compromised. It was not. I used the TOTAL-C product down the mini split drain pan and recorded a video of the drain properly flowing without any backing up or issues. I took apart the unit also and ensured the drain line was insulated. It was. I explained that moving the drain line lower would require a large hole in the wall as well as cutting into the plastic panel of the actual mini split. We discussed how the cold condensation may have been struggling to drain fast enough and therefore creating more condensation in a spot that was ultimately leaking onto the floor. We discussed that keeping the drain line free of debris and actively cleaning it was the best pra