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Found that beacause of how tight the room is where the water heater And the furnace were located filter was hard to remove out the front of the filter rack. Explained to the homeowner that the only real option we have it to take metal snips and remove the top of the filter rack to be able to remove filter out the top of the filter rack. Modified filter rack and showed homeowner how to remove and re- install the 16x25x1 air filter.