View visual findings from this job here - https://visionshare.xoi.io/?id=XA-A243-CBE7F4C69524461EB39CBA925B35B817 Customer has no heat and no hot water: * at arrival the customer directed me down to the boiler room * removed the boiler cover door to find the option panel reading error 5 and boiler control showing status 15- waiting for limits to close * from checking the history, the same problem has happened in August and the customer lost domestic hot water and the control board was recommended to be replaced * Immediately contact US boiler company to get on the phone with the manufacturer and review diagnostics * The manufacturer is recommending to replace the option panel ( lower board ) on the boiler indicating that it has failed * the boiler has tried to be reset multiple times on site but error is not clearing and option board is clicking on and off * replacement is recommended Office to follow up with pricing and availability- while on site tried multiple local vendors to