CUSTOMER STATED: There are new stains on the ceiling after replacing cartridge upstairs. TECHNICIAN NOTES: Out today for a recall on a claim that resulted in a replacement of the tub/shower cartridge for the full guest bathroom upstairs. Customer stated there are no failures with the cartridge however, there are water stains located on the ceiling directly below that must have occurred when replacing cartridge. Customer is wanting drywall resolved. RESOLUTION/RECOMMENDATIONS: Collected Flat rate for invalid recall. Not a valid recall on cartridge replacement. Customer is looking for a solution regarding the new stains on the ceiling. JOB NOTES: Not a valid recall on cartridge replacement for full guest bathroom upstairs. Clean out located on the right side of the home. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 115LZVA