Trevor is incredibly knowledgeable and takes the time to explain things. Thanks so much for the great service.
Response from My Georgia Plumber:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
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Chandler was great! He diagnosed our problem quickly and was able to schedule us in for a repair within a day. Thanks!
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Chandler and Santos were both excellent! Thanks so much for getting us in so quickly.
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CUSTOMER STATED: Garbage disposal was leaking from the bottom of the unit TECHNICIAN NOTES: technician found that the garbage disposal was leaking from the bottom of the unit due to age and normal use RESOLUTION/RECOMMENDATIONS: technician replace the garbage disposal with a new unit to resolve the issue. Customers, pressure and home is at 78 psi, which is almost over the Georgia state code requirement pressure regulating valve is located in the basement and an in accessible area at this time due to the customer storage, technician suggested to customer that they get their pressure gauge and check water pressure at least once every two weeks and give us a call when the pressure goes above 80 JOB NOTES: JOB STATUS: complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: flat ESTIMATES: none
Out today 3/29/24 Trevor J. Annual water heater flush. Performed annual water heater flush on the 50 gallon natural gas Bradford White water heater in the garage. No issues with unit. Still under manufacturers warranty. Job Status: Complete.
CM 03/29/2024 Customer stated: they wanted their annual plumbing inspection. Tech notes: called out today for an annual plumbing inspection. While on site I performed the annual inspection my inspecting the kitchen and the 2.5 baths to find no issue with any of the fixture. After completing the inspection I moved outside and inspected all plumbing to find no issue. Resolution: completed the annual plumbing inspection and found no mechanical failure. Job notes: No clean out located. Job status complete.
The homeowner complaint is that the copper water line to the hose bib on the back of the house They also had us look at the handle on the master bathroom shower they said it has become loose They also asked us to test the master bathroom tub to see if it might leak We found that the copper line run on the outside of the home to the back hose bib had burst The handle had become a little loose so we tightened it We tested the tub and found there is no signs of a leak We Repaired the 1/2in copper that burst during the cold weather It is an out side line going to the hose bib on the back side of the home Tested with no issues Job completed Estimates built and ready to send they are complementary only No visible clean out
The homeowner complaint is that there is a leak from the work we did Under the kitchen sink We found the garbage disposal drain line was not connected to the garbage Disposal This is a warranty We connected the garbage disposal drain line Tested with no issues Job completed No new estimates needed
This is a complementary estimate to have the existing dishwasher located in main level kitchen of home replaced with brand new LG dishwasher. This will also require capping off drain line located in crawlspace, and cutting hole into cabinetry to feed new dishwasher. Drain line through. Customer Stated: She needed to have her dishwasher installed and was told by an installation company that the drain line would need to be cut out for the cabinetry, and waterline we need to be moved. Tech Notes: Upon inspection, I found that the waterline is directly under the current dishwasher. I found that there was no hole for the drain line for new washer. Presented options to have all three done their service today, and homeowner elected to move forward. Resolution: I was able to successfully remove existing dishwasher, and move existing waterline to another location, so new dishwasher can go in. We were able to cap off old existing waterline with no issues. We were also able to cut a hole into
CUSTOMER STATED: Water heater is leaking. TECHNICIAN NOTES: Out to the residence today for the concern of a leaking 50 gallon natural gas water heater located in the garage on a stand. Existing water heater was manufactured in 1998. Water heating system in garage will need to be replaced. While on site, I have also found a defective double union pressure regulating valve located under the existing water heater. Current water pressure is above 80 psi and I have made a choice aware of the concerns. RESOLUTION/RECOMMENDATIONS: Have you given the customer options to go through service for the water heater replacement. At this time they are looking to go through choice. No repairs made today. Waiting on an update from choice home warranty regarding the replacement of the 50 gallon water heater in the garage. JOB NOTES: Need to order a standard 50 gallon natural gas water heater. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job not complete PART
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: upstairs bathroom faucet is leaking in the master bathroom TECHNICIAN NOTES: technician found that the upstairs master bathroom faucet was improperly installed due to the style of the faucet and the thickness of the granite countertop. We cannot properly remove the cartridge or reinstall a new valve properly. RESOLUTION/RECOMMENDATIONS: to replace the whole faucet with an 8 inch replacement to completely resolve the issue. Upon further investigation, technician found that the water pressure to the home is 140 psi, which is full street pressure due to a very old regulator that is 15 to 20+ years old. Pressure regulating valve is located in the garage, due to the location of the pressure regulating valve we will need to make additional pipe modifications so that we can properly install the pressure regulator. JOB NOTES: JOB STATUS: Complete PARTS: watts pressure regulator AUTHO: Katrina requested technician submit in office wit
CUSTOMER STATED: No water is coming through pipes. TECHNICIAN NOTES: Out to the residence today for the concern of there being no water coming from pipes. Customer stated pipes froze but thawed out once temperatures got warmer. Homes water pressure is good testing at 60 PSI from back side hose bib. There is no plumbing failures at this point in time. RESOLUTION/RECOMMENDATIONS: No repairs needed. No plumbing failures found. JOB NOTES: Yellow sheet is not wanting to upload into system. Have forwarded yellow sheet to Jessica. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Estimate to replace the existing 2 handle shower valve in the master bathroom. This shower valve also has what I believe is integral stops that come out of the wall as well. In order to replace this shower valve we will have to remove tile from the front side of the shower as there is no access from behind. Tile will either need replaced or a large remodel plate will be needed. Estimate includes going from a two handle valve to a single handle valve. I am unable to find a large enough remodel plate that would cover this amount of area. Tile work will be needed. Tile will need opened up, old valve assembly removed. New shower valve will need roughed in. After new valve is installed tile will need reinstalled (we do not do tile work) once tile is set and in place trim can be installed on shower valve. 1/23/2024 Technician notes: cut out tile, concrete and mesh wiring for master bathroom shower valve, installed new delta single handle shower valve. Unable to install trim due to the t
Customer call about leak in the basement I find shutoff valve is leaking replace and everything is good house has high pressure customer wants send estimate to replace pressure regulator valve.
Customer States: Shower valve is leaking and dripping. Technician Notes: Based on what I have found with this particular shower valve, it will be best to replace the valve. I am unable to locate parts for this valve. “Standard” brand shower valves went out of business in 1967. Resolution: Spoke to home owner about replacement. She is on board with replacing this valve (this is a rental home, she does not live here) she will let us know if she wants to go with customer supplied or have us supply the shower valve. She is aware we do not do tile work. Job Notes: Send estimates to customer. She is going to Home Depot to look at valves. Job Status: Complete. Estimates: Good to send. Collected credit card over the phone for HCC membership.
CUSTOMER STATED: customer stated that they are losing hot water after bathing three separate children in the morning once the wife goes into the shower after filling up three bathtubs of water is complaining of lukewarm water. TECHNICIAN NOTES: technician found that there is no mechanical failure on the water heater. We had replaced the gas control valve and burner assembly last March. RESOLUTION/RECOMMENDATIONS: there is no mechanical failure, so there No issue to be fixed.