Customer States: Main level kitchen sink is leaking underneath when used. Technician Notes: Out today to look into issue with a leak occurring under the right side kitchen sink when used. Upon arrival there was a pan under the drain that was full of water. Discovered leak was coming from the right side basket strainer. Strainer has a bad seal and the metal ring is beginning to corrode. Basket strainer will need replaced along with a section of tubular to fit the new strainer in place. Resolution: Installed the new basket strainer on the right side after removing the old and cleaning area, removed vertical portion of tubular. Installed new strainer, tubular, nuts and seals. Ran water and filled sink up to test for leaks. No other leaks located. Tenant is reporting no other plumbing issues at this time. Job Notes: Sewer clean out located on the front right side of the home. Water pressure tested at 48psi off of the front hose bib. Job Status: Complete. Autho: Bill to ResiPro. E
Customer stated: leak on kitchen sink is coming from the last repair Technician notes: upon inspection of the kitchen sink, we noticed that the basket strainer was not fully tighten all the way This is a warranty Resolution: tighten down basket strainer and filled up sink and let it hold water. No issues or leaks at this time. Everything is working properly Job status: completed Estimates: no further needed No visible clean out
CUSTOMER STATED : There may be a leak inside the home. TECHNICIAN NOTES : Out to the residence today for the concern of a leak caused by a leaking dishwasher - - supply line connection. Tenant does not use the dishwasher and stated they don’t mind it being completely disconnected for the quickest fix. Homes water pressure is testing within code at 50 PSI. RESOLUTION : Replace 2&1 water supply stop under kitchen sink to disconnect dishwasher water supply line. Installed new pex angle stop. Repairs have been pressurized and tested, showing no current leaks at this point in time. JOB NOTES : Please bill resipro for work completed during todays visit. Clean out located on left side of front door. JOB STATUS : Job complete.
Customer stated: leak under kitchen sink Technician notes: out today for a leak under the kitchen sink. Upon inspection of the kitchen sink. The basket strainer was loose and one of the gaskets on the tubular is bad. Sink did not start leaking until we filled up the sink half way and drained it. Laundry drain is not backing up, filled the washer up 3 times and fully drained, there are no signs of any leaks coming from laundry drain. Resolution: removed old basket strainer and installed a new one. Installed new gasket on tubular. Filled sink up 3 times and drained it fully. There are no leaks at this time. Job status: complete Job notes: please bill resipro Estimates: no further needed JOB COMPLETED - 1. Basket strainer was leaking as well as tubular. Replaced strainer and partial rebuild on tubular. 2. Did not find any back up at time of service. Ran/drained washer 3 times and found no issues. Onsite 2 hrs 15 min. KER
**CM 04/04/2024** Customer stated: They had a leaking sink, and a leaking bathtub. Tech notes: We were called out today to look at a leaking sink and a leaking bathtub. While on site, I found both issues are located in the hall bathroom. The 19 inch top mounted sink looked as if someone took a sawzaw to it, and cut a gash in the over flow drain that is plastic. The leaking coming from the bathtub wasn’t actually coming from the bathtub, the leak is coming from the corroded tank to bowl bolts. The bolts are unable to be removed from the toilet. The toilet will need to be replaced. Resolution: We will need to replace the 19”-20” porcelain sink once sink Bain is ordered. The toilet has been replaced tested, and functioning properly as it should. While replacing the toilet we found that the flange was cracked, and in need of replacement as well. We were able to successfully remove the existing pvc toilet flange, and replace it with new flange.
Customer stated the discharge line on the washing machine is over flowing Upon further inspection, found the drain to be backing up snake drain about 25 feet remove some kind of obstruction from line appear to be lint Tested drain by running water from cold line straight down for five minutes to ensure Lauren wasn’t backing up line appears to be clear and it’s no longer backing up at this time Doesn’t appear to be caused by tenant Job completed
CUSTOMER STATED: water line to ice maker does not work TECHNICIAN NOTES: came out today for diagnosis while out on site found a saddle valve which was leaking and a water heater shut off which did not work will need to replace ice maker shut off and add a new shut off at water heater. Also customer stated of backing up kitchen sink when running washer RESOLUTION: added a new sweat shut off 3/4 to water heater and also a copper tee for the new compression stop , as of today I have tested the ice maker lines and my work and found no further issues with that side of work , will need to come back out to camera main line due to possible roots but unsure, did not find issues with kitchen sink . Water heater is 9 years old with thin copper gas line and no expansion tank will build estimate for replacement JOBSTATUS: complete
CUSTOMER STATED: leaking main floor bathroom in master TECHNICIAN NOTES: while out on site found a walk in shower with grout and caulking issues non plumbing related, I could not find a three handle or drop down ceiling with issues today. RESOLUTION: non plumbing related issues will need to get grout re done, water splash causing water to get out through cracks in grout and caulking. JOBSTATUS: completed diagnosis
CUSTOMER STATED: clogged kitchen sink and disposal not working, tub upstairs is clogged TECHNICIAN NOTES; came out today for diagnosis found that the garbage disposal was jammed and clog inside sink, upstairs hallway bathroom was slow draining aswell. RESOLUTION: cleared clog in the downstairs kitchen sink and un jammed disposal from normal use food debris, upstairs hallway bath tub was clogged due to normal use such as hair and cleared clog by cleaning the drain JOBSTATUS: complete
CUSTOMER STATED: clogged house TECHNICIAN NOTES; came out today for diagnosis while out on site found house is completely clogged shown at a outside clean out that runs to back yard customer explained they are city sewer but I could not verify previous technician also built estimate for jetter to find possible broken line or roots RESOLUTION: will need to put on sewer crew in order to jet the line and find why line is clogged completely which could be possible roots, broken line could not tell as of today but I did run sewer machine which did not fix issue I did pull a lot of flushable wipes but did not reach or clear issue today [ SCHEDULE FOR SEWER CREW] to come out and jet and possibly dig up line previous tech James ran camera and found standing water at some point in the line. JOBSTATUS: not complete SCHEDULE FOR SEWER CREW
CUSTOMER STATED: kitchen sink tubular fell apart and is now leaking TECHNICIAN NOTES: came out today for diagnosis while out on site found that the kitchen sink tubular had fallen apart and will need to be put back up and tightened also found kitchen sink tubular is set way to low which can cause back up will build estimates to rework piping RESOLUTION: reinstalled tubular and tightened to proper specifications after that i tested system by running water multiple times and found no further issues with the tubular falling apart or leaking. JOBSTATUS: complete ESTIMATES: send
CUSTOMER STATED: clogged toilet in Main floor bathroom TECHNICIAN NOTES; came out today for diagnosis while out on site found that the downstairs toilet was clogged and not flushing properly located in main floor powder bathroom of home two piece toilet. RESOLUTION: as of today angered toilet and cleared unsure of what was in the toilet possible toilet paper but did not pull nothing up as of today and toilet is working properly without further issues located in main floor clean out is in driveway. JOBSTATUS: complete
CUSTOMER STATED: kitchen sink is clogged TECHNICIAN NOTES: came out today for diagnosis while out on site found kitchen sink that was clogged RESOLUTION: unclogged kitchen sink as of today clog was caused by a jammed garbage disposal at location once moen disposal was cleared water went down without issues or further concerns. JOBSTATUS: complete AUTHO: resipro
estimate to replace water hose bib Dwellborn 2nd trip. Replaced hose bib and cpvc that was leaking. Tested everything. Job is complete.
Customer stated: they had a leaking toilet. Tech notes: Called out today to look at a leaking toilet. While on site I found the hallway toilet was leaking around the base and partially backing up into the bathtub. There is no clog as everything in the toilet is draining but water is backing up into the tub next to it. I pulled the toilet to try replace the wax ring and found the flang was completely snapped in two with a metal flang repair kit on it. The repair kit does not do justice for the toilet because of the ear of the flang being completely snapped and not sturdy. I put the toilet back without caulking and found the toilet rocking side to side completely. Resolution: we will need to come with a camera to inspect drains lines from powder bathroom to hall bathroom for a possible belly and we will need to replace the flang in the hall bathroom. Job status not complete. Need a return trip with camera and flange. Job notes: no clean out. Hose bibs are off. Estimates: ready t