Response from My Georgia Plumber:
Thank you for taking the time to leave such a positive review for our plumbing service! We're glad to hear you were satisfied with our work.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
CUSTOMER STATED: they had a leaking toilet. TECHNICIAN NOTES: called out today to look at a leaking toilet. While on site I found the toilet on the second level is rocking and leaking into the bathroom below. I pulled the toilet and found the flange is on a flared lead line. The flange just needed to be reset and a new wax ring was needed. RESOLUTION/RECOMMENDATIONS: set flange and new wax ring and bolts. After setting the flange and replacing the wax ring and bolts, I reset the toilet and turned the water on to find everything functioning properly as should. JOB NOTES: JOB STATUS: COMPLETE PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (115kbui) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Move water line for kitchen and 2 bathroom sink turn water on and everything is good
Plumbing service. We showed today to disconnect plumbing in the kitchen and the master bathroom. We also changed three compression stops because they were letting water go through them.
CUSTOMER STATED: Kitchen sink is not draining. TECHNICIAN NOTES: Out today for the customers concerns of the right side of the kitchen sink not draining. Upon arrival, found left side of sink drains as it should but the right side does not. RESOLUTION/RECOMMENDATIONS: Plunged right side of kitchen sink and cleared blockage. Water has been ran through sink for approximately 10 minutes and is now draining as it should with no further concerns. JOB NOTES: Customer was adamant on not going through the home to check the water heater, prv, and whole home shut off valve since it was not related to the issues they made the claim about. Please bill ahs for flat rate of 115 for using sink plunger. No clean out. JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED : Water heater is leaking. TECHNICIAN NOTES : Out today for the concern of a leaking 40 gallon natural gas water heater located in the utility closet near the dining room/kitchen of the home. Unit has no space restrictions within closet. Water heater gas cut off valve appears to be behind the unit. Unit is 18 years old and hasn’t been properly maintained since living there within the past 5 years. Customer stated they are wanting to move forward with standard water heater replacement but only wanted to pay for the service fee at this time and will call into the office for scheduling with additional payment. RESOLUTION : Assessed leaking 40 gallon natural gas water heater. Need to follow up with customer for booking. JOB NOTES : Please bill card in photos for dispatch fee. Town home building. No clean out. JOB STATUS : Job not complete
The homeowner complaint is that they are still having a leak on the toilet We found water is dripping from the tank to bowl bolt On the right side of the tank We tightened the nut and the leak stopped Estimates are built in case they start haveing more issues with the toilet Job completed This is a warranty
Customer stated upstairs hall bathroom toilet is leaking after cleaning lady put blue tablet inside of the tank. She also wanted to replace kitchen faucet. Tested toilet using toilet paper between the tank and could not get it to leak. There was some blue outside of the tank on the floor. I believe the cleaning lady got some of the blue on the toilet and tried to clean it and couldn’t get it to clean off. Replaced kitchen faucet with customer supplied faucet. New faucet is a touch faucet. Customer did not have aa batteries so I walked her through how to plug up the battery pack when she gets some. Job is completed.
CM 04/17/2024 Customer stated: they wanted their water heater flushed. Tech notes: calle don’t today to perform a water heater flush. While on site I found the water heater in the utility closet in the basement is a tankless. I gathered all my tools and cut the unit it off to perform the flush. Resolution: completed water heater flush and found no sediment build up inside the unit. Job status complete. Job notes: could not locate clean out. PLEASE BILL OUT CC FROM PINNED NOTES.
Service estimate to snake master bathroom garden tub and flush tankless water heater Inspected house Master bathroom faucets shower and toilet are working perfectly and in good condition. Garden tub however is clogged. Hall bathroom faucets shower and toilet are all working properly with no issues Guest bathroom toilet shower and lavitory faucet are all in good condition and working properly Checked all 3 hose bibs to find no issues with them Could not locate outside clean out so I built estimate to perform sewer inspection to locate one. The washer box has a gate valve built estimate to update to quarter turn valves to insure they work in case of a leak. Water heater is a navian that is 2 years old. Heater is due to be flushed. Built estimate to unclog toilet and flush tankless however we do not have a tankless flush kit with us today. Customer signed off on the flush and bathroom drain clearing and wants to schedule the tankless flush. Cleared bathroom drain and tested.
Customers, kitchen faucet was not working due to the batteries being disconnected due to the battery pack not being properly mounted. Customer chose to mounted themselves rather than mounted to the cabinet.. Technician that the customers water bill was about $100 more than it normally is, technician checked all the faucets and appliances, and found that there was only one toilet visible leaking, but that does not mean that the other toilets are not leaking as well just shows that it is not visible to the eye. Due to the toilets, 18 years old technician highly recommends the replacement of all toilets with custom required options as preventative maintenance.
This is a complimentary estimate for My Georgia Plumber to provide and install 3 new toilets. We will ensure proper installation and function of the new toilets and haul away the old toilets. This special includes all parts required for a new installation but not include discovered damages to the shut off valve or closet bolt flange. Should the technician discover damages they will inform you of the issue and provide an onsite estimate for repair prior to installing the new toilet. 3/8/24 technician notes: removed and replaced down stairs bathroom toilet and upstairs hall bathroom toilet. Removed master bathroom toilet and found that tile has shifted over time and is now sitting to high to properly install new toilet, customer is going to have this problem fixed and will call us back to install final toilet. MGP notes: customer will call us back after tile is fixed to install final toilet. Job status: not complete, will need to return after tile is repaired. 4/19/24 technician
Estimate to replace kitchen faucet customer shutoff for kitchen sink is not turned off complete to replace we need turn off the water for this building because she not have shutoff for this building
CUSTOMER STATED: customer got a recall on ahs TECHNICIAN NOTES: technician submitted the same info to ahs and got proof about the diagnoses on return trip RESOLUTION/RECOMMENDATIONS: will need to completely replace the unit on a return trip to resolve the issue with all code relayed items and permits. 40 gallon electric water heater located on third floor with no e.evator, will need two men. JOB NOTES: JOB STATUS: not complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: 721hema ESTIMATES: need coved costs added to estimate Technician notes 3/20/24: drained, disconnected and removed existing water heater and all code required items. Installed new 40 gallon electric rheem water heater and all code required items. Refilled and tested water heater, all is working properly at this time. MGP notes: please bill accordingly , no pressure due to 3rd floor apartment. Job status: complete Estimates: no further ne
TECHNICIAN NOTES: came out today for commercial property maintenance cleaning of main drain lines as of today we ran our jetter from rear bathroom water feed line was used from washer box area in break room and functioned properly without concerns ran jetter also from the front bathroom of location aswell. Reinstalled both toilets with new wax rings found front toilet has a crack on right side of flange and will recommend to replace and send estimate over JOBSTATUS: complete AUTHO: please bill Accordingly not sure how to bill to dentist building
Estimate to replace customers hose bib JOB NOT COMPLETED: Damaged copper water line and hose bibb have been cut out and removed. Installed new 1/2” shut off valve and capped line off for interior and exterior wall to be repaired. Once repairs are done we can schedule a return trip to pipe in a new hose bibb