Showed today to unclog the washer sewer line We had to cut a section of pipe to remove bunch of stuff that the previous owner had dump in it . The line is clear. And working properly. Job complete.
Customer Stated: This is a rental property, and the tenant stated every time it would rain the water heater would shut off due to water leaking into crawl space. Tech Notes: Upon inspection I found that this is a Rheem 40 gallon short natural gas water heater located in the crawlspace of home, and is not even a year of age which is still within manufacture warranty. I found no mechanical failures with this unit on today’s visit, but per the notes we were called out to give a quote on having hot/cold water lines along with the gas line extended into garage of home to connect with brand new water heater. While on site I did notice that there were electrical outlets, and the circuit breaker was located in the garage as well. The circuit breaker was about 6 feet from where we could tie in to our hot/cold three-quarter inch waterlines. I would recommend going to a 50 gallon electric versus trying to tie into a new gas line. I have options for both installing gas, and electric water heaters
Customer Stated: This is a vacant property, and per the PM they wanted us to come out to inspect toilet/shower valve. Tech Notes: Upon inspection I found that this is a glacier bay elongated toilet located in the upstairs master bathroom of home. I found that the toilet needs to be pulled/reset with new wax ring, bolts, supply line, and caulking. I found that the three stem shower valve located in the upstairs hallway guest bathroom also needs to be replaced, and there is access directly behind drywall in guest bedroom. I gave estimate over the phone for the work that is needed to be done to Jamal, and he agreed to pricing. Resolution: We will need to cut into the drywall behind upstairs guest bath shower valve (3 stem), and replace with brand new valve. We will also need to pull/reset upstairs master bathroom toilet along with caulking to help fix/prevent any future plumbing issues. Job Notes:**Jamal has agreed to pricing, and we just need to send estimate over to him via email
Stated.. master bathroom tub is not getting hot water upstairs bathrooms are backing up and upstairs washer box is backing up. Tech notes.. found no issues while running water upstairs. Nothing backed up. Flush both upstairs bathroom toilets 10 times each and ran both the tub and shower. Ran washer and it backed up. Master bathroom tub scald guard set to low. Adjusted and temp of water getting hot now. Resolution.. ran pistol snake down washer drain to clear and pulled back several foreign objects. There are more objects in the drain line we could not get with pistol snake that I believe have made it into the main for the upstairs. Did not want to push these objects downstairs so we need to return with a camera to asses and perform spot repair on the sewer pipe to prevent them from making it to the main downstairs which is under the slab. Notes.. Status..not completed.
CUSTOMER STATED: water heater not producing hot water again. TECHNICIAN NOTES: found 40 gallon short natural gas water heater located in crawl space, water heater stops working every time it rains due to water getting in crawl space and putting burner assembly out. RESOLUTION/RECOMMENDATIONS: water heater will need to be replaced with a short lowboy or a tankless system or relocate heater into garage JOB NOTES: please bill accordingly, only hose bib is before prv. JOB STATUS: not complete, estimates need sent to resi PARTS: unable to find 40 gallon natural gas low boy that can fit. ESTIMATES: please forward to customer.
Estimate is to provide and replace 40 gallon natural gas water heater and grundfos recirculating pump. Water heater is located in 2nd floor mechanical room. There are two existing water heaters and the one on the right is leaking and will be replaced. Will also replace recirculating pump and reconfigure hot and cold water lines to be able to isolate the water heaters separately. Job completed March 6, 2024. Right side water heater has been replaced, both thermal expansion tanks replaced, reconfigured hot and cold water lines for both water heaters to include isolation crossovers in the event a tank fails and is need to be turned off. Also replaced grundfos recirculating pump. Water is on and tested with no further issues at this time.
The tenants complaint is that the guest bathroom tub is not draining and te diverter handle is loose and falling off the stem We found the tub was not draining but the diverter handle is very tight and not falling off We ran a snake and cleared the tub drain Job completed No new estimates are needed No visible clean out
Customer/ Tenant States: Kitchen faucet is leaking again. Technician Notes: Previous technician out attempted to repair this faucet. Repair held since October of 2023 but the leak is back at it. I recommend we replace this faucet as parts cannot be located for repair. Resolution: Installed a new single handle kitchen faucet and tested for leaks/ proper function. Job Notes: Unable to check pressure. Obstacles blocking hose bib. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
Customer Stated: They had a leak showing up in the drywall directly behind the tub, but were unsure where it was coming from. Tech Notes:Upon inspection I found that there was water damage on the drywall directly behind the main level hallway guest bathroom where tub is located. I’ll let the tenants know that I will need to cut into the drywall to be able to further diagnose where leak is coming from. After cutting into the drywall, I found that the leak is coming from the single handle delta shower valve. I also found that the tile for tub around where handle/trim is located was caulked, and extremely loose. I was able to remove several tile pieces I to find that this valve has been improperly installed, and hose clamps along with other miscellaneous parts have been used. I let the tenant know that we would need to replace the entire shower valve along with the tub drain to help fix/prevent these future plumbing issues, and we will need to submit to ResiPro for authorization before a
Called out for two leaking water heaters. Found 6gal point of use water heater in guest bathroom on 1st floor leaking and currently turned off. Will need to replaced and also discuss repairs/replacement of vanity cabinet as well. Found 40 gal natural gas water heater in 2nd floor mechanical room leaking in pan that’s piped to floor drain. There are two (x2) 40 gallon natural gas short water heaters and the one on the right is leaking and needs to be replaced. Hot water recirculating pump has failed and also needs to be replaced. Will reconfigure both hot and cold water lines for the water heaters to be isolated separately in the event of future leaks/failures. ***recommend replacement of both 40 gal water heaters due to both units being 10+ yrs old. Will submit estimate for that as well.
Customer stated kitchen sink still leaking. Found kitchen sink fully backed up causing a leak in the trap assembly. Removed and inspected further to find line was clogged in the wall somewhere. Reassembled trap assembly to resolve the leak and removed clean out cap outside of home on to find it was filled with grease. Managed to clear grease from kitchen sink to that clean out but after multiple attempts to fully clear the grease further down the line I found there was still some remaining. Job today got the kitchen sink flowing again but the grease clog is still present and will need to be addressed to fully resolve issue. I recommend hydro jetting the line to fully clean out the grease as I only punched a hole through it as a temporary fix. Work on invoice is completed how ever the job is not completed until the attached estimate is completed. Estimates ready to send.
Customer states when water is ran anywhere in house it backs up into master bathroom. Kitchen sink leaking Mainline stoppage somewhere in front yard of house. Ran sewage machine out the full 75 feet and was unable to hit anything. Decided to attempt to use a drain bladder to see if I could clear it. Found city tap clean out at front of yard about 10 feet off of road. Ran drain bladder down about 12 feet from clean out and was not able to clear the block. After measuring off the hose that was in the drain found it reached out into the road. Attempted to call Fulton county sewer to ask for a service request but was unable to reach them. Found kitchen sink top nut on tubular was missing feral. Causing a leak as well as gasket on top nut of p-trap feral was broken and leaking. Replaced p-trap and added feral to top nut of tubular and tested. Job is not completed. Sewer department needs to be contacted to assess sewer issue further. Left estimate to jet line if sewer department says it
CUSTOMER STATED: need water line assessed TECHNICIAN NOTES: came out today for diagnosis while out on site scoped out all water lines but found no issues main water line is above ground when it comes to the garage area but not a major concern since there is no leaks on it, if resipro would like we can bury main line under ground but no issues with it today RESOLUTION: found no concerns as of today for any water lines took pictures of each fixture water lines and found no concerns as of today JOBSTATUS: complete
excavate and replace 70 ft of drain pipe Replaced pipe from the house to under a pine tree. The main problem is under the pine tree mike knows more about this. In order to fix this break the pine tree needs to be cut Down. Because is unsafe to dig under it
Customer call about leak I see water on left side of the house coming underneath the slab we need leak detection guy to come here and locate the leak looks like leak is under master bathroom we need this soon possibly because is a big leak . I would like to look at the pictures before we send estimates to customer. Santos Need estimate to send leak detection guy