I received a short education on my plumbing issues and reasonable estimates. My plumber was very courteous, professional and made sure I understood the explanations. I appreciated that a lot!
Overall Experience
Quality
Price
Convenience
Customer stated the water heater pilot light went out and he relit it on Saturday Upon further inspection found that the tank was just set to hot Turned up water heater Would recommend replacing this heater soon heater is out side of manufacture warranty As of now heater appear to be working but there is some rust and corrosion on the top of the heater as well I visible clean out Job complete
Customer stated that the upstairs hallway bath shower is slow to drain and there’s a leak under the kitchen sink Upon further inspection found that the shower was stopped up due to there being hair in the tub shoe and the sink was leaking from the basket strainer Replace the basket strainer under the kitchen sink Turned water on and tested for leaks There’s are no leaks at this time Up stairs shower we cleaned the hair out of the tub shoe Tested everything is working properly at this time Cleaned up work area No visible clean out
Customer/ Tenant States: There is a leak coming from the upstairs hallway bathroom tub. When they use it, it leaks into laundry room. Technician Notes: Upon arrival, we began running water in the upstairs hallway bathroom tub, leak began right away. Determined we will need to replace the tub drain. On a side note, the previous company that worked on this tub for some reason notched into the tub shoe. The cut didn’t go all the way through but weakened this area. There was also no gasket on the bottom side of the tub drain. Resolution: Installed a new tub drain with gasket. Ran water/ filled tub. Leak stopped. Tested again with no leaks. Time will tell if this repair will last due to the condition of the tub itself. Job Notes: No exterior sewer clean out located. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed at this time.
CUSTOMER STATED : Would like the outside hose bibs turned on. TECHNICIAN NOTES : Out to the residence today due to the customer wanting their exterior hose bibs turned on. Hose bibs are located on left and right side of home. Hose bib cut off for right side is in garage. Hose bib cut off for the left side is under kitchen sink. RESOLUTION : Turned on isolation valves for exterior hose bibs. No further concerns at the residence. Homes water pressure is 50 PSI. JOB NOTES : Please bill resipro for invoice amount. Clean out located on left side and front of home. JOB STATUS : Job complete
Customer call about pilot on water heater is off I check gas meter and county put lock on the meter nothing we can do about that job is complete
Customer call about sinkhole i find the sinkhole around the clean out The cable is an old one so not need to be fixed Clean out cap is good I do not see cracks on Job is complete.
CUSTOMER STATED : Kitchen sink is leaking within cabinet. TECHNICIAN NOTES : Out to the residence today for the concern of a leak under the kitchen sink. After investigating, we found the leak to be coming from the sink’s left/ right basket strainers and from the tubular drain piping. Homes water pressure is good testing at 50 PSI from hose bib on back side of the home. RESOLUTION : Replaced left / right basket strainer and performed a major rebuild on the kitchen sink tubular piping. After making needed repairs, sink has been properly tested and at this point in time there are no further concerns. JOB NOTES : Please bill resipro for work completed today. JOB STATUS : Job complete.
CUSTOMER STATED : Toilets in home aren’t flushing properly. TECHNICIAN NOTES : Out to the residence today for the concern of 2 toilets in the home that are not flushing properly. Home is on slab. Upstairs full guest bathroom toilet is clogged. Master bathroom toilet on main level gurgles when flushed. Full guest bathroom toilet needed closet auger. Closet auger pulled back plastic Easter egg. Tried using closet auger on master bathroom toilet but was unsuccessful. I have pulled master bathroom toilet from floor, used sewer camera and found a belly coming off the toilet drain line. Line is underwater until 14 ft, then it is dry the rest of they way. Will need to build estimate to bust slab and make repairs to master bathroom toilet drain line. RESOLUTION : Used closet auger on full guest bathroom toilet and found no further issues after pulling back plastic Easter egg. Have performed a pull / reset on master bathroom toilet to further diagnose concerns. Toilet has been rem
CUSTOMER STATED : Toilet in downstairs bathroom is clogged and we only have Luke warm water TECHNICIAN NOTES : Out to the residence today for the concerns of the full bathroom toilet on the main level being clogged and for the home only having Luke warm water. Tenants have lived here for only a week. Sticker that has model, serial, and bar code for existing water heater has been scratched off, possibly indicating a defective water heater. Water pressure from both hose bibs on the front and back are reading 120 PSI Both the electric water heater and pressure regulating valve are located in the garage. Have attempted to run closet auger but could not clear obstruction within toilet. Appears to be a foreign object inside toilet. I could not extract foreign object. After breaking toilet I have found 3 kid toys (foreign objects) that have caused the issues with the toilet in the full bathroom on the main level. Toilet needs to be replaced due to foreign object being lodged. RESO
Customer called about toilet not flushing properly in the master bathroom. I adjusted the handle and everything is good. Toilet in the basement I pulled and reset because has a small leak on the wax ring.
Customer called about leak underneath sink. I found the tubular drain is to short and not sealed properly, add extension, tub tested and everything is good. Job is complete.
CM 04/02/2024 Customer service: customer stated there laundry room flooded. Tech notes: called out today to look at a laundry room flooded. While on site I found the washing machine drain in the laundry room was not installed properly in the drain and was laying on the floor where water could easily get all over the floor. Resolution: put the washing machine drain line i the washer box drain to find everything functioning properly as should. Job status complete.
Called out today due to the pilot light being off n the 40 gal natural gas heater Tried to relight pilot light Was able to get pilot light to come on but could it get the burner to ignite Recommend replacing the water heater in Run new gas line over to heater Spoke with Jamal Walker Quote approved over the phone to replace the heater in garage No visible clean out We will have to drain down heater and replace the gas valve run and new section of gas line over to the heater And replace the old 40 gal gas heater with all the code required Job completed March 29, 2024. Water is on and tested with with no further issues or concerns at this time.
CUSTOMER STATED; leak can be heard in master bathroom of home TECHNICIAN NOTES; came out today for diagnosis while out onsite heard a leak and cut some holes in order to further diagnose while diagnosing I could not find leak and will need leak detection to come out RESOLUTION: need leak detection to come out could not find signs of water leak but I could hear the leak in bathroom wall area. JOBSTATUS: need leak detection to come out
Tech notes. Called customer upon arrival, customer asked if we could come back in a couple hours. We told him we will have to reschedule for another date took picture of door hanger. Could not locate clean out JOBSTATUS: customer missed appointment 3/26/24. James The tenants complaint is that they are seeing water on top of the water heater We found that the t&p valve is blowing off when the hot water was used And spraying the wall And we found there was no relief line on the t&p valve We also found that the water pressure was at 120psi We replaced the prv and got the pressure to 60psi And installed a relief line that goes to the water heater pan Job completed No new estimates are needed No visible clean out