Really pleased with the work by Santos Quina. He arrived promptly and completed the installation of 4 new toilets and the repair on a fifth toilet in just a matter of hours. Was professional and courteous, and reviewed all work with me including out of scope items to get my authorization.
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Really pleased with my recent experience. David and Tyler were prompt, professional, courteous and knowledgeable. More importantly, really appreciated the fact they took the time to listen and understand our needs before walking us through options and estimated costs.
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Always happy with my service and today was no exception, thank you! Lee was super helpful!
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My technician did a great job inspecting all the plumbing in my home. Very thorough in doing his job.
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Quick to respond and polite but a $150.00 call out fee seems a bit high! Normally $75 for most trades.
Response from My Georgia Plumber:
Thanks for sharing your review with us and the community.
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Dillon was very thorough and informative. You can tell he loves what he does and is a great representative for My Georgia Plumber..
Response from My Georgia Plumber:
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
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The team quickly found our leak and made the repair without any issues.
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As always, My Georgia Plumber provided professional and quality service in a timely manner and efficiently. Robert did a fantastic job, explained everything as he and his associate performed the work, and even answered a question on another possible problem we were having while they were there. Great job! Definitely recommend.
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Customer stated: GB toilet is leaking and flush valve fill tube is broken. Technician notes: upon inspection found GB bathroom toilet leaking from tank to bowl bolts and flush valve broken, found American standard 2 handle kitchen sink dripping constantly. Resolution: will need to replace hot and cold stems in kitchen sink. MGP notes: parts need to be ordered. Autho: 115KBDA for faucet stems, toilet coverage was denied. Job status: not complete
CM 04/24/2024 Customer stated: they had 2 leakimg faucets and a sewage ejection pump not working. Tech notes: called out today to look at a sewage ejection pump not working and 2 leaking faucet's. While on site I diagnosed the sewage ejection pump and found the motor is slow at pumping water out and the float does not want to work all the time only works partially sometimes allowing to pump to work. In the hall bathroom on the main level the lavatory faucet was leaking but was unable to be diagnosed due to the set screw being streipped on the failed cartridge. In the master bathroom on the second level the hot side garden tub faucet handle would pop off constantly. When I removed the handles I found the cartridge was damaged by the set screw making the stem too flimsy to hold the handle. Resolution: for the sewage ejection pump, the home warranty did not approve for a replacement but approved for a float replacement. The float is for a zoeller sewage ejection pump. In the hall bat
This is a service estimate to reinstall kitchen sink drain line, supply lines and garbage disposal. This also includes repairing pop up in guest bathroom lav. Customer stated: needs tubular and garbage disposal installed. Also needs a new cartridge for kitchen sink and new pop up assembly for master bathroom sink Technician notes: customer needs to have new tubular installed and needs us to reinstall garbage disposal. Customer also has a cartridge for the kitchen sink that he wants us to swap out. Pop up assembly In master bathroom will also need to be replaced Resolution: reinstalled customers garbage disposal, new cartridge in kitchen sink, and install new tubular under kitchen sink. Filled up sink 3 times, checked and tested for leaks. Kitchen sink is working properly at this time. Installed new pop up assembly in master bathroom. Filled up sink 3 times, checked for leaks. Everything is functioning properly at this time Job status: complete Job notes: please bill card on file
INVOICE NOTES: leaking pex line TECHNICIAN NOTES: came out today for diagnosis found a pex line hot Side that had been capped off due to a leak as of today section will need to be replaced RESOLUTION: as of today replaced section of piping with the leak and tested without further issues or concerns in that piping system line is not leaking any more and is holding pressure as it should JOBSTATUS: complete AUTHO : 115 LAQI
INVOICE NOTES: sewer flies in master bathroom TECHNICIAN NOTES: came out today for diagnosis while out on site was unable to find any major issues just some grouting which I recommended be redone and told home owner to close bathtub drain to see if it would make a difference RESOLUTION: told home owner to close bathtub drain which could be the issue , and also to redo grout to see if it’s a grout issue or bathtub drain issue sold a HCC membership in case we get called back out. JOBSTATUS: completed MGPNOTES: card on pinned notes
This is a service estimate to install 4 customer supplied toilets, this does not include any flange repair/replacement that could be needed. While onsite if any work is needed tech will discuss price changes at that time. Replace 3 flange as well one upstairs one in the basement one on main floor job is complete
Called out for an onsite assessment and estimate for faucet replacements. Went over scope of work and estimate with home owner will have estimate emailed to home owner.
Customer Stated: They wanted a quote for having the hose bib fixed. Tech Notes: Upon inspection I found that this is a outdoor faucet located on the right side of home, and was leaking from the vacuum breaker. The h/o stated he removed one of the vacuum breakers form the other outdoor faucet, and attached it to this faucet bc he was unable to get the hose itself off. I let him know we would need to replace this hose bib as if I try to remove the vaccum breaker from this hose I run the risk of stripping the threading for the outdoor faucet. I let him know we would need to cut into drywall behind outdoor faucet to gain access for replacement. I presented options to have this done through service for todays visit, and the h/o elected to not have this taken care today. Resolution: We would need to replace the existing outdoor faucet located on the right side of home, and replace with brand new faucet by cutting into the drywall behind to help fix/prevent any future plumbing issues. Jo
CM 04/18/2024 Customer stated: they wanted their water heater flush. Tech notes: called out today to perform a water heater flush. While on site I found the thermal expansion tank is not mounted properly and is not holding compressed air causing water fluctuation through the whole home. The water heater is outside of manufacturers warranty so I did not perform a water heater flush but performed an inspection. The home owner brought to my attention that her main shut off doesn’t work which I can confirm will not work without feeling like I’m braking it. Also the water pressure today is 70 psi which is high than normal showing age is taking its toll on the prv. Resolution: we will be replacing the 50 gallon natural gas water heater with a new one and adding the 10 year warranty to it. We will also be replacing and mounting the thermal expansion tank to where it’s supported by the wall and not the pipe. We will also replace the prv and the main water shut off with a 3/4 pex ball valve
Customer Stated: They had an issue with their sump pump, and toilet was not filling fast enough. Tech Notes: Upon inspection I found that this is a Zoeller sewage ejection pump located in the basement of home, and is filled with foreign objects which has caused the motor to burn out. I let the tenants know that the pump will need to be replaced, and this is not typically covered under AHS warranty. I found that the toilet is a Crane elongated located in the main level powder bathroom of home, and I was unable to find any mechanical/plumbing issues with this toilet. I made the tenant aware that AHS warranty is not going to cover for me to do anything unless a repair is necessary. Resolution: We will need to replace the existing sewage ejection pump, and do a minor rebuild for the main level powder bathroom to help fix/prevent any future plumbing issues. Job Notes:**Please bill out to AHS warranty for todays flats rate diagnostic trip charge** Job Status: Complete unless the PM want
CM 05/01/2024 Customer stated: they had a pressure issue out of the master bathroom hot side lavatory faucet. Tech notes: called out today to look at a faucet in the master bathroom that’s having pressure issue on the hot side. Our previous technician had replaced the cartridge that had fixed the drip but didn’t fix the issue. While further investigating I checked pressure to find it a 45 psi and checked the water heater to find it 2 years old and functioning properly. I checked the hot side straight stop under the lavatory sink in the master bathroom to find it completely corroded and clogged allowing a small volume of water to come out. Resolution: replaced the straight stop and tested to fine everything functioning properly as should. Job status complete Job notes: Autho: 275pjoi Estimates: need gas log estimate as a DO NOT GO to get with Katrina or Mike for proper pricing. Please email the “whole home angle stop replacement” estimate to home owner.
CM 04/18/2024 Customer stated: they wanted their water heater flushed. Tech notes: called out today to perform a water heater flush. While on site we went up stairs and located the water heater in a utility closet on the second floor. Upon arrival I hooked up my hose and drained the heater. Once the heater was completely drained. I filled it back up and tested to find no leaks or drips. Resolution: completed the flush. Job status complete. Job notes: no clean out.
Customer Stated: She wanted to have a quote for having the sewage/drain line along with hot/cold water lines relocated for the washing machine. Tech Notes: Upon inspection I found that this washing machine box is located in the main level utility room of home. I found that we would need to move the sewage lines, and water lines 3.5’ - 4’ to the right of current location. I presented options to have this done for a different date, and the h/o elected to move forward with repairs. Resolution: We will be relocating sewage/drain lines along with hot/cold water lines 3.5’ - 4’ to the right of current washing machine box location. Job Notes:**Please charge the same CC in Santos pictures for todays sold estimate that will be completed at a later date**Please adjust sold estimate for later date, and not completed for todays date**The h/o would like to have this scheduled for next Monday afternoon if possible** Job Status: Incomplete Estimates: Sold for later date This is a complimen
Customer states recirculation pump makes a loud noise when it’s on how ever when he turns it off they get cold water on the hot side. As well as t&p on the water heater is leaking Found the recirculation pump is making a loud noise due to corrosion build up inside the fan motor pump needs to be replaced. When the pump is off or set on timer and is not running they get cold water in the hot side due to the check valve having failed and allowing cold water to back feed into the recirculation system. The t&p had a leak out of the top and is heavily corroded. Managed to get the leak to stop but due to the level of corrosion I highly recommend replacing the t&p to insure that there is no other issues. Job is not completed Estimates ready to send. Waiting on choice CM 04/24/2024 Tech notes: called out to replace the t&p and the recirculating pump behind Dillon. While on site I was able to drain the house and the heater to go ahead a cut out the recirculating pump. Once recirculati
Customer states a few days ago upstairs guest bathroom clogged, he plunged annd cleared the clog but was concerned. and currently the basement bathroom is clogged. Tested and found no issues in upstairs guest bathroom, basement bathroom backing up. Found sewage pump behind bathroom that was not pumping at all. Pump is burnt up. They said that the pump was replaced 4 years ago but they never had not heard the thump it makes since it was replaced. Check valve looks to be reused from old pump. Likely the. Check valve failed causing the sewage pump to fail. Need to return to replace sewage pump if choice approved or customer accepts service estimate Estimates ready to send Waiting on choice Job not completed