Today we visited because the AC unit was dripping water. Upon arrival the home was warmer than the set temperature and the unit was frozen. The inside coil was completely frozen and the refrigerant line all the way to the outside unit. We learned the unit is from 2002 and uses R-22 Freon which is now phased out. The primary issue today is a failed control relay in the outside unit. The relay failed in the ON position which causes the outside unit to run continuously even when the inside cycles off. To get the unit operating the system needs a new control relay and refrigerant. James was not able to get authorization for the repair because the owner is currently on a flight. He was texting her and can see the messages being delivered, but was not able to make contact.
