CUSTOMER STATED: The water heater is leaking from the bottom TECHNICIAN NOTES: Arrived on site found the heater to be leaking from the bottom of the 40 gal natural gas heater Checked water pressure pressure was 45 psi No visible clean out RESOLUTION/RECOMMENDATIONS: Replace 40 gal natural gas heater JOB NOTES: Claim was denied JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Ready to send
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer States: Leaking water heater in garage, no hot water. Has been without hot water for days. Technician Notes: Out today to look into issue with the 50 gallon natural gas water heater located in the main level garage. Unit is currently leaking from the top and bottom of the water heater. Homeowner turned water and gas off to the unit. Water heater will need replaced with code requirements. The existing water heater is 21” in diameter. The open between the door trim and the HVAC unit is only 19.5. Door trim will need to be removed to get old heater out and new heater in. Resolution: Submit to CHW while onsite. CHW denied this work order. They were given the option for us to supply and install a new water heater. Explained to customer they denied work order. Explained I had a new heater and everything needed for install in the van but he is not interested. He wants to call his home warranty company. Job Notes: Sewer clean out located in front yard near front by window. Job Sta
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: Water heater is leaking water. TECHNICIAN NOTES: Out to the residence today for the concern of a leaking water heater. When i arrived I found a leaking 50 gallon short electric water heater located in the garage of the home. Water heater has heavy corrosion coming from both upper and lower heating panels. Expansion tank is currently defective. Water pressure is outside of code reading above 80 PSI. Customer stated they currently have hot water, although the water heater is leaking. In case of damage to water heater wiring caused from water, I recommend doing a full water heater replacement, as well as replace pressure regulating valve located in garage to from prevent any further concerns to occur to the distribution system of the home. While on site the customer also made me aware of their water bill being $1500 last month and asked if I could locate the other issues. After investigating, I do believe the customer have an exterior leak due to water meter dial co
Dhufstetler 12/19/23 Replaced 40 gal nat gas water heater in garage and tested. No problems found. JOB COMPLETE
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: Water heater leaking TECHNICIAN NOTES: AO Smith 40 gal nat gas water heater in garage leaking from bottom. Tank has ruptured and cannot be repaired, it must be replaced. RESOLUTION/RECOMMENDATIONS: Need to replace water heater JOB NOTES: Notified homeowner of high water pressure and advised that they place an additional work order with CHW to have pressure addressed as well. Home is on sewer, no cleanout JOB STATUS: RETURN TRIP NEEDED PARTS: CHW sending water heater AUTHO: Submitted diagnosis to CHW via web portal ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: The homeowner complaint is that there is a water leak from the thermal expansion tank that we installed TECHNICIAN NOTES: I found that there was a leak coming from the thermal expansion tank The leak was coming from the threads where it connects to the copper pipes The thermal expansion tank was only screwed in by about 5 turns So it wasn’t completely seated and sealed RESOLUTION/RECOMMENDATIONS: I replaced the thermal expansion tank Tested for 20 mins with no signs of leaks I did find like on the original visit that the water pressure is at 100 psi JOB NOTES: NEEDS NEW WO FOR PRV JOB STATUS: Job completed AUTHO: Completed under warranty ESTIMATES: No new estimates are needed The homeowner asked me about a pan I explained to them I’d have to speak to management because I was not aware of that issue
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
CUSTOMER STATED: sewage ejection pump is not work TECHNICIAN NOTES: upon inspection found a Liberty pro380 sewage ejection pump located in the basement, the pump is tripping the breaker every time it is plugged in. RESOLUTION/RECOMMENDATIONS: pump will need to be replaced JOB NOTES: submitted builders grade replacement to choice, customer would like to wait for choice’s approval. Customer had to leave before any autho or denial was received, attempted to call customer to speak about upgrades if he wants them with no success, left voicemail. JOB STATUS: COMPLETE AUTHO: submitted online, no autho received at this time ESTIMATES: please forward to customer
Customer States: They went out of town and came home to a leak in the basement. They had a restoration/ mitigation company out. They saw water coming from the water heater and turned water off to the home. Technician Notes: Out today to look into issue with a leak in the basement. Restored water to home to search for leak. After about 10 minutes the water heater began pouring water out of the upper thermostat cover. Water heater has failed. 50 Gallon Electric Rheem water heater manufactured June 1st, 2015. Tested pressure after valving off water heater and leaving main water on to home. Pressure measured at 100psi. Expansion tank has also failed. Resolution: Submit work order to CHW for approval. Awaiting CHW response. Job Notes: No exterior sewer clean out located while onsite today. Job Status: Incomplete. Autho: Awaiting CHW response. Estimates: Good to send. ***Customer is going to need a new/ separate work order for the PRV (pressure regulating valve) due to pressure b