Customer States: There is an issue with the ice maker shutoff valve in the main level kitchen. Technician Notes: Out today to look into issue with the ice maker shutoff valve in the main level kitchen. Valve was off and ice maker line was disconnected upon arrival. Reattached line and turned valve on, found a leak coming from the valve when in the on position. Will have to cut small section of drywall above ice maker box and install new valve. Resolution: Installed new ice maker valve in the existing ice maker box. Restored water to home and tested for leaks. Hooked up fridge to ice maker and tested for flow. Job Notes: No exterior sewer clean out located. Job Status: Complete. Estimates: No additional needed.
Customer/ Tenant States: Main level hallway bathroom has sewage backing up into the tub and toilet. Technician Notes: Out today to look into an issue with a potential backup. Upon arrival, there was standing sewage in the main level hallway bathroom tub and toilet. These are the lowest fixtures in the drain system. Suspecting a whole house back up. Had tenant move dogs from back yard to garage so I could examine further. Located a sewer clean out in the back yard. Home is on a septic system. Tenant has only lived here a year and is unsure of service records. Older home, based on layout of the land, this septic tank has not been serviced in many years. Resolution: ResiPro will need a septic company out on this job to service/ pump septic tank in order to get home flowing again. Ran sewer machine cable roughly 10ft with no obstructions giving indication that tank is full. Job Notes: Clean out located in back yard 18” off of foundation. Job Status: Complete. Autho: Bill to ResiPro.
CUSTOMER STATED: The homeowner complaint is there is something wrong with the water heater. The repair worked for a month then it started shutting itself off again. And they attempted to relight it and couldn’t get it relit this time but they said it turns off every 12 to 24 hours. TECHNICIAN NOTES: We found the gas control had been turned off We relit the pilot and turned the burner on and tested the water heater After waiting for some time I turned the burner off and the pilot stayed on the turned the burner back on and everything seems to be functioning normally The only possibility to explain this is that maybe the vapor sensor is shutting down the heater but we could not recreate the problem RESOLUTION/RECOMMENDATIONS: We found no mechanical failure with the water heater or previous work At time of visit I would recommend replacing the water heater JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLE
Customer Stated: They had multiple leaks coming from underneath the kitchen sink. Tech Notes: Upon inspection I found that there was water leaking from both basket strainers underneath the 50/50 stainless steel sink, and both strainers were missing card board rings. I let the tenant know we would need to replace both strainers. Resolution: I was able to successfully remove both basket strainers located in the main kitchen with no issues. I tested with running water, and volume amounts of water with no issues or leaks. Job Notes:**Please bill out to ResiPro in the amount of $587.22 for todays completed work** Job Status: Complete Estimates: N/A
CUSTOMER STATED: no hot water In home TECHNICIAN NOTES: Out today, found a 50 gallon natural gas bradford white water heater, attempted to relight water heater, was unable to. Submitted to HWA for replacement of gas control valve and burner assembly RESOLUTION/RECOMMENDATIONS: Water heater will need a new gas control valve and burner assembly. JOB NOTES: please bill accordingly JOB STATUS: COMPLETE PARTS: 415-52907-01 gas control valve 321.72 https://www.supplyhouse.com/Bradford-White-415-52907-01-Control-Valve-Pilot-Kit 265-47439-07-32 Burner assembly 187.07 https://www.supplyhouse.com/Bradford-White-265-47439-07-32-Complete-Natural-Gas-Burner-Assembly AUTHO: submitted through online portal ESTIMATES: need to get with dan for estimates 2/29/24. James I replaced the gas control valve and the burner assembly Tested with no issues Job completed No new estimates needed
CUSTOMER STATED: TECHNICIAN NOTES: RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer Stated: They had a loud squealing noise coming from the shower, the toilet was not filling properly, and the shower head would not turn properly. Tech Notes: Upon inspection I found that this bathroom is located in the upstairs guest hallway bathroom. I found that whenever the water was turned to hot it would indeed make squeaking noise. This is a older style chrome Price Pfister I let the tenant know this could be that the cartridge has gone bad, and needs to be replaced. I could not find any mechanical/plumbing issues with the toilet or the shower head. I let home owner we would need to run to HD to pick up part for repairs. Resolution: After replacing the cartridge I found that there was still a squeaking noise coming from the shower valve. I let the tenant know we would have to more than likely cut into drywall or fiber glass of shower, and install brand new shower valve in order to resolve this issue. Job Notes:**Please bill out to ResiPro for todays completed work
Runed camera to inspect sewer. Line. For a second opinion we found not a major problem for this one. Yea there’s a tiny belly but this is a no reason to fix it is so tiny. Job done .
Showed today On site, we found problem on the tubular pipes , this is because they put a new drop sink and is to deep for the plumbing so we had to flip the trap to order to tie on the plumbing that is coming off the wall. if this happens again we have to either fix the plumbing on the wall or put a new sink that is not to deep
Customer States: No hot water. Technician Notes: Out today to look into issue with the home having no hot water. Other workers present while onsite today. Pilot is off on the 2023 Rheem water heater. Resolution: Lit pilot light and tested to ensure pilot system and burner assembly are working as they should. Job Notes: Exterior clean out located on right side of home. Job Status: Complete. Autho: Bill to ResiPro. Estimates: No additional needed.
TECHNICIAN NOTES: Came out today for diagnosis found cartridge in master shower had failed dripping water, pressure regulating valve had failed as well, and tank bolts in powder bathroom needed replacement, RESOLUTION: Replaced cartridge in master bathroom , pressure regulating valve in main floor closet and powder bath tank to bowl bolts, found no further issues with work today pressure is back to code, shower is no longer dripping, and toilet in powder bathroom isn’t leaking anymore JOBSTATUS: complete
Customer stated- Water not hot Technician notes. Arrived to find water heater pilot was out, customer explained he had hvac out the same day the heater went out. Resolution- heater lit instantly and I explained it could be the hvac guy messed with gas for some reason. Heater has not manufactures tag MGP notes- Autho- Job status- Estimates-
Customer stated: upstairs hall toilet leaking Technician notes: upon inspection toilet appeared to be leaking from the tank to bowl gasket and bolts, took tank off and removed flush valve and bolts, found plumbers putty molded around the tank to bowl gasket. Replaced flush valve, tank to bowl gasket and bolts. Filled and flushed toilet and water still pours out of tank to bowl gasket, toilet will need replaced.
Customer States: There is a toilet leaking in the powder bathroom. Technician Notes: Out today to look into an issue with a toilet leaking in the main level powder bathroom. Found leak to be coming from the tank bolts. Tank bolts will need replaced to solve this issue. Resolution: Installed two new tank bolts with new washers in the powder bathroom toilet. Restored water and tested for proper function/ leaks. Job Notes: Tenant is concerned with the water damage caused from this leaking toilet. The rooms smells of mildew and you can see where the hardwood flooring is stained from the water.
ResiPro Upon inspection I found that the tubular located under the upstairs full guest bathroom was not properly installed. I had disassemble the existing tubular P-trap and install new extension piece as the trap was set to low causing water to overflow, and leak into the cabinet. Resolution: I was able to successfully disassemble existing tubular, and install extension tube while reassembling the P-trap assemble with no issues. I tested with running/volume amounts of water with no leaks or issues. MGP Notes: **Please bill out to ResiPro for todays completed work**