The plumber was professional and timely. The staff was rude and condescending, argumentative when I brought up an error duplicate charge on the invoice they was emailed to me. The problem still has not been resolved.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Robert is excellent arrived on time cleaned up to perfection i highly recommend
Response from My Georgia Plumber:
Thank you for sharing your kind words with us. It means the world to us and to our entire team!
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
CUSTOMER STATED: Kitchen and half bath on the main floor would make noises at busy times of day TECHNICIAN NOTES: Upon further inspection found that the prv has gone bad when water was ran presser would plummet for 70 psi to below 40 RESOLUTION/RECOMMENDATIONS: Replaced the prv JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Compleat PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 700743431930 ESTIMATES: (READY TO SEND OR NEED REVIEW)
Customer stated: they had a leaking toilet and high water pressure. Tech notes: called out today to look at a leaking toilet and high water pressure. While on site I found the water pressure today to be at 16psi which is double the maximum pressure. Code in georgia is set between 40-80psi. The issue with the toilet is coming from the flush valve and the tank to bowl gasket. Home owner had a plumber put previously who had used the wrong tank to bowl gasket causing the toilet to leak when flushed. Resolution: replaced the prv in the basement and tank to bowl gasket along with fill valve. After replacement I turned water on and tested to find everything functioning properly as should with no leaks or drips. Water pressure is now 60psi. Job status: complete Job notes: please email receipt to home owner. This estimate is to perform a complete rebuild on the toilet in the powder bathroom. Toilet is leaking from the tank to bowl gasket causing water to pour all over the bathroom flo
**GIOS NOTES 7/29/24** Tech Notes: Upon inspection I found that the faucet itself was was functioning properly, but there was no water coming out of the side sprayer hose when in use. I found that the sprayer hose connection along with the spout connection were installed in the wrong direction which is the reason the h/o was unable to get any water coming from sprayer hose. The h/o were not very happy with the quality of faucet we installed. They wanted something similar to what was already installed where the faucet head would be able to swivel/rotate. Resolution: I was able to successfully make repairs to get faucet along with the sprayer hose fixed, and functioning properly. Job Notes:**This is a recall, and there are no charges for todays visit** Job Status: Complete
CUSTOMER STATED: they had a leaking garbage disposal. TECHNICIAN NOTES: called out today to look at a leaking garbage disposal. While on site I found the garbage disposal was leaking on the bottom of the unit along with the faucet leaking as well. The faucet was leaking internally causing water to build up around the faucet body and into the cabinet below. The garbage disposal was leaking in the cabinet from the bottom of the unit. RESOLUTION/RECOMMENDATIONS: I replaced garbage disposal in the kitchen. Home owner is also needing a faucet replacement. We will be ordering the faucet from the parts link below and installing it in the home. JOB NOTES: please bill cc on file and let home owner know when we get the faucet in! JOB STATUS: NOTCOMPLETE PARTS: https://www.build.com/moen-87044/s1235973?uid=2957413#overview AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) This estimate is to replace the leaking
This estimate is to install a customer supplied 4 hole faucet in the kitchen. The faucet the home owner provided before is not the proper faucet to install on the counter top. The customer left a new moen faucet for the kitchen for us to install and it was missing parts. I spoke with him and he agreed for us to supply faucet and come back to install. Installed MGP supplied kitchen faucet
Cm 06/11/2024 Customer stated: they wanted a tankless water heater flush and to look at a leaking water heater and a customer supplied kitchen faucet replacement. Tech notes: called out today to look at a leaking water heater, perform a water heater flush, and replace a kitchen faucet. While on site I did not perform a water heater flush due to it leaking. The leak on the rinnai tankless unit is coming from the condensate line. There is no condensation line coming from the unit so it’s dripping into a bucket below. The kitchen faucet the customer has provided is not the proper faucet to install. Home owner needs a 4 hole faucet due to the way the counter top is cut. Resolution: condensate line needs ran. Job status: not complete. Job notes: I am un able to get the model and serial number for the water heater due to the location of the tankless. We fix the relief line and the condensate line and adjust some other piping This was warranty
Customer stated: they had wanted their annual plumbing inspection. Tech notes: Called out today to perform an annual plumbing inspection. While on site I walked through the kitchen basement utility closet and every bathroom to look at all the plumbing fixture. After walking through and tested everything I found no issues other than the condensate line in the basement. Resolution: condensation line needs to be ran. Job status complete. Job notes: un able to read the water heater model and serial number due to the position of the unit.
CUSTOMER STATED: The homeowner wanted the home plumbing inspection TECHNICIAN NOTES: I performed the home plumbing inspection and found everything to be in good working order I didn’t find an outside clean out RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send
CUSTOMER STATED: The homeowner wanted the water heater flush TECHNICIAN NOTES: I found that the water heater is visually in good condition It is 8 years old so it is out of the manufacture warranty So I did not flush it RESOLUTION/RECOMMENDATIONS: JOB NOTES: JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job completed PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND OR NEED REVIEW) Built and ready to send
Service estimate to unclog bathroom sink with a pistol snake this will include disassembling the ptrap and running a hand augur down the drainage syst Customer stated: sink bathroom is clocked and in the same bathroom bath tub drain is broken. Technician notes: upon arrival we found that the bathroom sink in the main level was clogged due to hair and and debris being stuck in the drain line as well as in the p trap. We also find out that the bathtub had a missing lift and turn piece Resolution: we unscrew the pup up assembly device on the clogged sink as well as p trap adapter to clear and remove any debri/sediment from sink line. We reassembled all parts again and we tested everything after to ensure everything works properly. Built estimate for tub drain replacement. Customer did not want to proceed with the tub drain today. Could not locate clean out due to apartment building. Job is completed. Estimates ready to send
Customer had kitchen remodeled and needed us to come back and reconnect and install her kitchen faucet technicians, reinstalled kitchen faucet and adjusted drain to resolve the issue.
This is a complimentary estimate for My Georgia Plumber to install the following items 1 x Customer supplied shower head 1 x Customer supplied tub spout 1 x Connect water lines to kitchen faucet 1 x Hookup dishwasher 1 x Turn water on to the home and verify integrity of plumbing connections Out today 4/26/24 Trevor J. Return trip to look into potential issue with how the customer supplied dish washer was installed in this new construction/ unfinished home. Took a level to all corners of the dish washer. Dish washer is sitting perfectly level and symmetrical in the cabinet we installed it in. I made to adjustments to the dish washer while onsite. We did remove the protective film the dish washer is shipped in, however during the finishing process of the home I would have recommended that stay on to prevent damage. No notable damage on the dish washer. Job Status: Complete.
Estimate to run a new steel braided 1/4” ice maker supply line through cabinetry to behind fridge. Includes removing existing saddle valve and reworking the 1/2” copper under kitchen sink to accompany a new valve for the ice maker and cold side for the faucet. Out today 4/15/24 Trevor J. Return trip to replace the existing ice maker line. Cut out the existing saddle valve and supply stop for the faucet. Transitioned to PEX and install two new quarter turn valves along with a tee. Ran new ice maker line through cabinetry. Hooked water line up and restored water to home. Tested for leaks and proper function. Dish washer supply line was kinked from another technician from a different company. Worked the kink out. Job Notes: Home is on a well, pressure gauge sitting at 30. Job Status: Complete. Estimates: Good to send.
Customer States: She had a new fridge installed in the kitchen, installers were unable to attach new fridge to existing water line. Technician Notes: Current ice maker line is soft copper and runs from underneath kitchen sink, fishes through cabinetry until it reaches the backside of the fridge. There is a saddle valve on a 1/2” copper line underneath the sink. Resolution: We will either need a 15ft steel braided ice maker line and run in the same way through the cabinetry after removing and reworking the saddle valve/ 1/2” copper on the cold side or run 1/2” PEX from under kitchen sink behind fridge into an ice maker box. Both estimates created. Job Notes: No exterior sewer clean out located. Job Status: Incomplete. Estimates: Good to send. Customer signed up for our HCC maintenance plan.
CUSTOMER STATED: Water heater is leaking TECHNICIAN NOTES: Out to the residence today for the concern a water heater leaking in the basement of the home. Existing heater is 40 gallon electric located under stairwell in basement. Upon arrival, I did not find the water heater to be leaking from the base nor did I find any traces of water. Water heaters T&P is not piped out of the home must have blew. Homes water pressure is 60 PSI from back side hose bib. RESOLUTION/RECOMMENDATIONS: No repairs made today. Customer requested a complimentary estimate to install a new 40 gallon electric water heater. JOB NOTES: Check collected from customer for service call fee JOB STATUS: COMPLETE/NOTCOMPLETE (RETURN TRIP NEEDED?) Job complete PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) 061442552342 ESTIMATES: (READY TO SEND OR NEED REVIEW) Please send.