Plumber was not listening to me when I said it might be the gasket was not on well on the drain overflow. He almost went with the most expensive Analysis first of cutting into my dry wall Instead of unscrewing two bolts first on my drain overflow. Good thing I insisted. It was my drain overflow and that the gasket was not placed properly. Also, I told him of a slow faucet leak. He was about to pull out the whole system but I asked him to first to replace the cartridge. It was the cartridge. For each step of the process he needed to step outside to talk to his boss. And then he didn’t even take pictures correctly of the drain overflow and the cartridge so he had to take it apart and put it back on. Then he tried to charge me 180 for a diagnostic. I literally told him what the issue was and where. A diagnostic is not unscrewing 2 bolts. If he would have told me unscrewing 2 bolts would be a $180 charge, I would have declined. Don’t go with Georgia plumbers. And now I have called the office twice to dispute the charges and no one from billing has returned my call or left a message.
Overall Experience
Quality
Price
Convenience
Overall Experience
Quality
Price
Convenience
Customer stated: leak from expansion tank Technician notes: upon arrival found expansion tank leaking from threads, also found pressure on house high due to failed prv, customer does not have the funds at this time to repair both problems. Resolution: removed and reinstalled expansion tank properly, advised customer that due to high pressure work would not have warranty. MGP notes: no warranty on today’s work, please bill card in photos. Estimates: please forward to customer Job status: complete
CUSTOMER STATED: under sink leak TECHNICIAN NOTES: as of today I was unable to go inside the property due to the fact that she did not provide a gate code contacted multiple times with no answer from home owner and no gate code so I was unable to make it out to the location today due to gate. JOB NOTES: JOB STATUS: not complete home owner did not provide gate code for us to enter location after multiple attempts by the office via calls and chat Chat log Hi! Our technician is currently on site at the moment and cannot get in the gate, we have been trying to give you a call but had to leave a voicemail. Are you able to give that gate code? Madison Gossett: 12:18pm I will call (954) 560-3288: 12:19pm Would you like to call or would you like us to give you a call? Madison Gossett: 12:20pm Our technician is at the gate, is there a gate code for him to get in? Bonnie Walker: 12:28pm
CUSTOMER STATED: leak coming from master bathroom toilet, and leak coming from hallway toilet TECHNICIAN NOTES: came out today for diagnosis found that hallway bathroom is leaking due to a grouting issue on outside of bathtub area when water is splashed, master bathroom toilet is leaking due to a failed wax ring will need to be replaced. RESOLUTION/RECOMMENDATIONS: explained to home owner to re grout or add sealant to the hallway bathroom tub area, and master bathroom wax ring was replaced today flushed multiple times but found no further issues as of today with the wax ring JOB NOTES: JOB STATUS: COMPLETE) PARTS: (IF INCOMPLETE ARE STOCK OR SPECIAL ORDER PARTS NEEDED?) AUTHO: (AUTHO CODE OR WHO YOU SPOKE TO) ESTIMATES: (READY TO SEND
Customer stated: out today on sold estimate to replace sewage ejection pump check valve and shut off. Tech notes: removed old pump and installed new pump and modified piping to fit previous pipes. Resolution: after installing new pump I plugged it in and it pumped the whole basin down with no issues or leaks. It is working fine at this time. Mgp notes : already collected payment in full. Estimate notes: SOLD Job status: complete
Customer stated: needs estimate to replace sewage ejection pump Tech notes: needs pump check valve and ball valve Resolution: customer AGREED TO DO IT FOR 1200$ I collected her card info SHE SAYS THIS MONDAY WILL WORK FOR HER. Mgp notes: ESTIMATE NEEDS TO BE BUILT STILL WILL GET WITH CHRIS IN THE MORNING. I DID NOT HAVE HER SUGN OFF ON ESTIMATE BECAUSE I THOUGHT U COULDNT GET BACK INTO IT AND IT WOULDNT SAY 1200$ even. Estimate notes: SOLD (need to get with Chris to build estimate ) Job status: complete
Customer stated: has leak showing up in basement. Noticed it when she took a bath. Customer recently removed the over flow plate and didn’t put the gasket back on correctly so it leaked when she filled up the tub. Tech notes : customer did not want me to put the over flow plate back on she says she wants to put a fan on it and let it dry. Customer didn’t want me to cut any holes in ceiling or wall. And also didn’t want me to run the water in tub because she was afraid it would Flood basement. Resolution: customer showed me 2 leaking lav faucets one in secondary bath on right side of home and the 2nd in GB Mgp notes: Est Notes: please forward and follow up on estimates. Job status: complete
Customer stated: has crack in sewer line on drain for kitchen sink. Tech notes: out today to replace 2” pvc. I cut out bad section of pipe and replaced with white pvc schedule 40. Resolution: after replacing bad pipe I tested by running sink and there are no leaks at this time. Noticed pipe for 2” laundry room drain is full of lent. I built estimate to replace that as well. Mgp notes: everything is working fine at this time. Estimate notes: please forward and follow up on estimate Job status: complete
Customer stated- clog was not resolved, and now has 2 leaks below in basement Technician notes- found kitchen sink to still be clogged and found a crack on a 2inch 90, and a 3x2x2inch wye. Resolution- ran jetter and cleared the clog, chandler L will return out to replace piping. Job status- clog complete
CUSTOMER STATED: It takes 2 min or more to get hot water in the fixtures. TECHNICIAN NOTES: Tech advised the customer that they needed a recirculation pump to get instant hot water. RESOLUTION: Presented customer with estimates to install a recirculation pump one estimate is the pump supplied by MGP the other is the pump supplied by the customer.